Ben's BBQ - Chicago

The tips have become dry lately, which is disappointing since they used to be excellent. However, the staff is consistently polite. read more The tips have become dry lately, which is disappointing since they used to be excellent. However, the staff is consistently polite.

The food here is absolutely fantastic. However, the woman at the front is incredibly rude. When I called in my order an hour ahead of time, she immediately aske... read more The food here is absolutely fantastic. However, the woman at the front is incredibly rude. When I called in my order an hour ahead of time, she immediately asked if I would be willing to wait an additional 25 minutes for the tips to be finished. I agreed, but she responded with, "Are you sure?!" I confirmed that I was sure, placed my order, and arrived about 45 minutes later. At that point, she was at the window and told me my order wasn't ready, asking if I still wanted it. I replied that I would wait. After about 20 minutes, I checked on how much longer it would be. Her reaction was to accuse me of lying about my wait time, saying, "You've only been here for 20 minutes!" She became aggressive and started yelling at me. Thankfully, the cook, Eddie, came out from the back and was very apologetic, which helped avoid me asking for a refund and walking out. I think the management should be aware of the poor behavior from the person answering the phone and handling customer transactions—it was completely disrespectful for no reason. While I was waiting, I overheard her tell a customer on the phone that they were out of pork tips, yet she still took an order for a small pork tip from someone who walked in.

Every visit here is an amazing experience! They always get everything just right. Food: 5/5 read more Every visit here is an amazing experience! They always get everything just right. Food: 5/5

This place is horrible! The ribs were bad and the amount you get for the price is ridiculous. The chicken was bad... how you mess up chicken? For 8 pieces they... read more This place is horrible! The ribs were bad and the amount you get for the price is ridiculous. The chicken was bad... how you mess up chicken? For 8 pieces they wanted $21 mind blowing... but my husband wanted to support this black owned business ?‍ Never again will I step into their doors. They need to close down and think of a way to make their food and services better.

Order 50 this nite at 8pm hour was charged for butter cookies, received from staff was a bag with dinner but no butter and no cookies. WHAT'S UP WITH THAT!Food:... read more Order 50 this nite at 8pm hour was charged for butter cookies, received from staff was a bag with dinner but no butter and no cookies. WHAT'S UP WITH THAT!Food: 5/5