Arby's - Chicago

We never have issues coming here. Everything is great. Today though, we ordered a large orange cream shake to share. Weren't told there's one size. No biggie. T... read more We never have issues coming here. Everything is great. Today though, we ordered a large orange cream shake to share. Weren't told there's one size. No biggie. Then we find a piece of mold on the whip cream. I'm assuming it's from the nozzles. After that, we open the bag to get our fries (can't have an orange cream shake without fries) and see that not only were we given the bottom of the barrel fries. Burnt, crispy tiny pieces, but the container was BARELY half full. Really disappointed. Especially being 7 months pregnant with a craving for this specific item. Will try to give this location a second chance before having to wait a year for the shake to come back.

I love Arby's food. I hope they bring back the burger. Totally tasty. I got in touch with the corporation hoping they would build a store at 24th and Michigan w... read more I love Arby's food. I hope they bring back the burger. Totally tasty. I got in touch with the corporation hoping they would build a store at 24th and Michigan where the old burger king closed there store.

I had a frustrating experience at the drive-thru. It took 15 minutes for the staff to return my card, and now I'm seeing unauthorized charges on it. This happen... read more I had a frustrating experience at the drive-thru. It took 15 minutes for the staff to return my card, and now I'm seeing unauthorized charges on it. This happened on June 21, 2022, around 3:39 PM with a young, slender black employee taking care of my order. The only other person involved was a heavier gentleman who prepared my lemonade. That was the only time my card was out of my possession. Please be cautious!

Came here for a quick dinner and was attended by Rickey at the drive thru on October 21st he was incredible he was working his butt off from what we saw he was... read more Came here for a quick dinner and was attended by Rickey at the drive thru on October 21st he was incredible he was working his butt off from what we saw he was doing it all from taking our order to wrapping the food and then some! He definitely deservesome recognition and a raise!!!

This is my favorite Arby's I go out of my way to go there. The food is seasoned and not cardboard tasting like other Arby's. The staff is on point. They ring my... read more This is my favorite Arby's I go out of my way to go there. The food is seasoned and not cardboard tasting like other Arby's. The staff is on point. They ring my bell I make sure I ran theirs. ????????????????????