IHOP - Cheyenne

Pleasantly surprised. The last time I came here the service was horrible, food was cold and the dining area was a wreck. Fast forward 3 years later, first visit... read more Pleasantly surprised. The last time I came here the service was horrible, food was cold and the dining area was a wreck. Fast forward 3 years later, first visit since then and it was a complete change. The dining area was better, a lot of tables neededto be cleaned up, but I can't fault the staff for that, it was literally like everyone left at once. Our server was freakingamazing. My water was never left empty and she always updated us on the status of our order, the food was great, yep, it wasgreat. Eggs cooked perfectly, the pancakes were perfect. I will definitely add IHOP back on as a breakfast location once again.

Went in for breakfast had a waitress named Brandie. I'm very picky about my coffee being full and she kept it hot and as soon as my food was in the window she g... read more Went in for breakfast had a waitress named Brandie. I'm very picky about my coffee being full and she kept it hot and as soon as my food was in the window she grabbed it. She make sure I had my hot sauce and everything. Amazing service and great food shemade me feel like family

I don't know how IHOP managed to go from the best experience I've ever had to the absolute worst. We were seated quickly, but everything declined from there. I... read more I don't know how IHOP managed to go from the best experience I've ever had to the absolute worst. We were seated quickly, but everything declined from there. I ordered iced tea, only to be informed at 8:15 PM that they had discarded all the tea in preparation to close at 9:00 PM. My wife requested a refill on her coffee at 8:30 PM, only to be told that the coffee makers were already being cleaned with chemicals. It seemed like Logan and the other staff were more focused on leaving for the night than serving customers during their posted hours. The food was forgettable, and I found myself constantly having to ask for things—except for the bill, of course. There was no manager in sight, and this experience has ensured that we won’t be returning to this IHOP. Poor service leads to lost customers, and there are too many other options to settle for this.

Our server Brandie was fantastic! I would recommend this place just because of her. She was very attentive and great with my kids. She's the best server I've ha... read more Our server Brandie was fantastic! I would recommend this place just because of her. She was very attentive and great with my kids. She's the best server I've had in a long time, especially at IHOP. This was my second visit after a previous bad experience, and I will definitely be returning. The food was decent.

This happened on 09/25 around noon. Do not waste your money here. The management was completely unresponsive, with the manager not even getting up from her chai... read more This happened on 09/25 around noon. Do not waste your money here. The management was completely unresponsive, with the manager not even getting up from her chair to address the chaos in the restaurant. There was no one to greet customers at the entrance, and my food was already an hour late beyond the original wait time. They charged me for items they didn’t have to fulfill my order and refused to give me a refund. It was a total waste of both time and money. Even McDonald's has better organization and structure. If I could, I would give zero stars. The food was awful and bland.