Upper Crust - Cheshire East

I suppose I shouldn't expect much of a cafe on a railway station but even given low expectations this one was poor. The cafe was dirty, lots of food all over the floor, the tables hadn't been cleared and ours was covered with something very sticky. There was only one girl serving, making the coffee, taking the money and doing everything. She was actually doing pretty well considering she had it all to do herself but I was glad I had lots of time before my train was due since there was a long queue which moved very slowly. The coffee was OK but quite expensive.

Visited here while waiting on a train to Manchester oh what a fab little place there toasties lemon drizzle cake is fab all beautifully prepared presented all wrapped up and ready to board your train and you can also sit in if you have some waiting time extremely friendly staff very clean tidy .

I had a sausage, cheese and egg baguette for breakfast, half way through i started to feel taste of plastic , took few pieces out , went at the counter and asked to swap with something else and i would have been all right if the women at the counter wouldn't have decided after a few minutes to come and tell me that wasnt actually plastic , it was egg , this is what the cooks told her , i sorry guys , if you can't make the difference btw plastic and egg you should get yourself another job

We stopped en route at Crewe Station to wait for our connection to Preston. I walked into Upper Crust to order a small Cappucinno for my wife and I. I order as per normal the smallest cup which they call a Flat White cup. I was informed by the staff that they could not serve a cappuccino in the flat white cup. Everywhere I drink coffee inc Starbucks, Costa, Cafe Nero and all the smaller coffee houses will serve you a cappuccino in the small cup. How bizarre that they have been told they cannot. They lost business for 2 coffees and I’m sure they will not worry. But with the state of the high street and needing to listen to your customers I would think they should learn from these circumstances and think straight. Diabolical decision Upper Crust I would never frequent your cafes again and hope others see this rule as reduculous and not worthy of anyones business.

Wow, does this place need to train its staff in customer service! We seemed to be spoiling their perfect day by wanting to eat and be served.They didnt throw the food at us, but they came close.Not very nice food either, a bit pricey too. But you are a captive audience at a stationWould I go back? Nope!