Hardee's - Chesapeake

I'm not quite sure why the drive-thru line's atmosphere matters, but since I love Hardee's breakfast biscuits, I'll give them some extra points today. This is t... read more I'm not quite sure why the drive-thru line's atmosphere matters, but since I love Hardee's breakfast biscuits, I'll give them some extra points today. This is the only spot on my way to work that opens early and offers a drive-thru. The steak, egg, and cheese biscuit is excellent—the biscuit is flaky and buttery, and while the egg and steak have a simple, diner-style taste, they perfectly satisfy my cravings.

The experience felt quite unsanitary when I pulled up to order. After placing my order, I was instructed to pull forward and wait. When I asked for a refund and... read more The experience felt quite unsanitary when I pulled up to order. After placing my order, I was instructed to pull forward and wait. When I asked for a refund and gave my card to the cashier, they simply walked away, and then my sandwich suddenly showed up. It was really confusing!

The drive-thru service was unexpectedly slow. After paying, the cashier accidentally dropped some change, which rolled under the car. She glanced down, said "hu... read more The drive-thru service was unexpectedly slow. After paying, the cashier accidentally dropped some change, which rolled under the car. She glanced down, said "huh," and then closed the window without apologizing or offering help. It felt very dismissive.

The food arrived hot, the staff were welcoming, and my wait time was minimal. read more The food arrived hot, the staff were welcoming, and my wait time was minimal.

I had a very disappointing experience with the drive-thru service today. I had to back up my car twice to get their attention while waiting to place my order. A... read more I had a very disappointing experience with the drive-thru service today. I had to back up my car twice to get their attention while waiting to place my order. After waiting for about 4 or 5 minutes, I ended up shouting, "Hello, is anyone there?" The employee’s response was rude, saying she was helping another customer before me. This was very unprofessional. Normally, most places acknowledge you and let you know they’ll be with you shortly. From now on, I’ll be going to the Great Bridge location instead. They definitely need to review the staff working here today.