Harrah's Cherokee Lobby Cafe

I was here for a work trip and overall was very comfortable with the accommodations although I do feel like the rooms are in desperate need of a refurbishment. I was not in one of the newer towers and was on the 19th floor of what I assume is the original tower and the rooms definitely have the smell of an older non-refurbished room. While the room was incredibly spacious for just myself, I was surprised that even though there are signs everywhere stating there is no smoking in the resort, that's all I smell coming off of the elevator into my hallway. There are plenty of dining locations throughout the property, including locations, such as Guy Fieri's cherokee kitchen, Gordon Ramsay's, food, market, Brio, Ruth Chris and others. I did find for a casino resort that most of their dining option stopped at nine or 930. I did appreciate that you can scan a QR code to have food delivered to your room. I did find it odd though that you cannot do the same for liquor. Would have been nice to be able to order a glass of wine to my room and not have to walk all the way down to the food court area. The convention space while large definitely does not have some of the most up-to-date technology. This goes for the room as well. I was very shocked to check into my hotel room and find that the room itself had no USB ports to charge my phones. Instead, they had one of the old-school docking stations for a iPod/iPhone of the fourth or fifth generation. Definitely is in need of updating in the rooms.

I did not stay at the resort but did visit the casino for a few days. This is a very impressive resort. Very stunning location. It is larger than I was expecting (That's what she said! . The place has lots of card tables, other table games, and a ton of slots. There is also a sports betting section. Bring cash because the few ATMs at this place charge $9 a transaction. Drinks at the bars were good but expensive (expected . My only complaint is on Saturday nights it is hard as hell to get a drink. Long lines at the bars. Very hard to flag down a server on the floor. Overall I had a great time. I'm not a big gambler but I did have fun.

Can you add an all-new Cherokee-Italian Fusion menu? Experiment with tomatoes, blue corn/amaranth and bean pasta, Appalachian herbs and ingredients, Blue Corn Pizza, Appalachian salads and veggies, meaty and vegetarian Cherokee-Italian fusion foods, etc. And add an Appalachian forest-themed indoor onsen spa /artificial hot spring. Thanks.

This hotel is a dump! First off, don 't book a room through any third party agency because if you do and you get a smoking room they will not change it; even when you didn 't know you booked a smoking room. We asked and the response was because it was booked through a third party we can 't change your room, which I found to be complete bull because they want you to book through them rather than Expedia. Also, realized non-smoking rooms are much more expensive than smoking rooms. They said we could ask for an ozone machine that is supposed to clean the air quality, but it didn 't do much. Thankfully, we didn 't have heavy smokers next to us or across the hall. Second, the hotel housekeeping are still following Covid policies and will not clean your room until you have checked out. The check-in clerk did not mention this to us at all- so one morning we showered and put our dirty towels on the floor for fresh ones, went hiking all day at the Smokey Mountains, and came back to a dirty room. Finally, the amenities here are outdated and old. I would not recommend this place. I gave a rating of 2 stars for the casino restaurants, the staff who were nice, and the pool with pool bar (which is about 3 ft deep). If you want to eat at a restaurant and not the food court (which was pretty good) book a reservation.

It's a casino so come prepared to loose your money and loose it fast. On my visit the food court was closed and the rewards club is in a very inviting glass room that is hard to find and feels more like a complaint desk than a huge marketing opportunity. There is a wonderful HVAC ventilation system with little smells but the whole vibe just felt quiet and depressing- no music and the machines were not paying so no machine psychology noise. What really needs improvement is the rewards desk- make this exciting make people want to come here verses looking like a depressing room even the casino begs you won't want to visit