Bojangles' Famous Chicken 'n Biscuits
Bojangles' Famous Chicken 'n Biscuits
Description
At Bojangles, the customer experience varies greatly. While the fried chicken and biscuits receive rave reviews for their deliciousness, particularly outshining competition from Kentucky, service issues persist. Many customers report long wait times, miscommunication, and items missing from orders, leading to frustration. Though some employees, like DeShawn, are praised for their friendly service, inconsistent staff attitudes and logistical hiccups detract from the overall experience. On busy days, patrons have encountered closed lobbies and unanswered calls, highlighting a need for improved communication. With a solid product, Bojangles has room to enhance its customer service significantly.
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They were very good. the food was good. It was my first time to a bojangles.I felt comfortable and relaxed. And the substitution for the wings was tasty and delicious. the biscuits are thick.Food: 4/5
This is a place you can get some great fried chicken. Forget Kentucky... this is some good chicken.I love my man DeShawn who helps me. He is always pleasant and helpful with suggestions.Food: 5/5
Fries we're old and stale! Otherwise it was awesome. But when prices are high I'd expect at least fresh. Very dry and staleThe birds liked them I'm sure.Food: 4/5
The fries were old and stale! Nevertheless, everything else was fantastic. Given the high prices, I would expect fresh fries at the very least. They were quite dry and clearly past their prime—I'm sure the birds appreciated them.
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