La Joya - Charlottesville

My mother and I had lunch there on January 23, 2024. I got a chicken and cheese quesadilla which had very small chunks of hard chicken in the center with a little bit of cheese. There was a heaping pile of rice compared to the small quesadilla. My mother got a burrito which she said was fair, refried beans which were liquefied, and a dark brown hard taco shell with very little meat and a ton of lettuce in it. We were very disappointed and will not go back.

Menus are updated with sharpie and you can see their prices have increased drastically. I paid $12.50 for a lunch burrito, taco and tostada. This would be $9 most other places and would be of better quality. The beef was watery because they cook it with tomatoes, and it has very little seasoning. Very little cheese is used. Just very bland. They charge you for chips and salsa after first (small) basket. Whole place gave off a barely making ends meet vibe, and they are trying to make it up at the expense of the customer. Lots of confusing extra charges on the menu so it's not clear what you are expected to pay. You have better options. Go somewhere else. This place needs to revamp their menu and business model completely, otherwise I doubt it will be around much longer.

Very rude staff refused to correct food to suit allergy information even after agreeing to alterations of items when ordered when asked to fix the food was told these I shouldn’t order items that have items I’m allergic too because the menu is how it is when asked why they accepted to change the order from the beginning when I placed the Order I was met with silence and a short refund without my tax on it for either incorrect item when I asked about the rest of the money some how out of this 3 item order that cost $60+ I got a refund of $27 and that just raises the question since when is you just your fajita plate $33 I’ve been eating here since 2011-12 and I’ve never been so disappointed in this place Dietary restrictions: Was told if your allergic to any item in there menu items such as certain vegetables I. A dish don’t order anything on their menu that has it in it because even thought they will take your money and agree to take that item out it’s still very possibly in there because that’s just how they do things. Worst customer service ever

Very good food, I always go, the food is very fresh and the waitresses are good people, service 10/10

Very bad service, the bean was sour and when I told the waiter he got upset, and they also charged me for the dish that I left uneaten, okay, I paid for it. But I will never return very very bad experience