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Contribute Feedback What Donald F likes about Lobby Lounge At The Ritz-carlton:
Dropped by to grab a few drinks but The Punch Room is closed so we had a few drinks and dessert downstairs instead. I've been craving something peanut butter chocolate so that peanut butter chocolate mousse really hit the spot, it was like Wayne was reading my mind when he suggested it. We enjoyed our drinks and desserts while Wayne took care of us in true Ritz Carlton fashion, thank you Wayne! View all feedback.
What H B doesn't like about Lobby Lounge At The Ritz-carlton:
This location is in need of additional training and not up to Ritz Carlton standards generally. When employees consistently fail to perform, it's a direct reflection on training and management. When you can't fire people up, sometimes you need to fire them. When a guests expects the pool to be 82 degrees, keep the pool at 82 degrees. Having to call the front desk to have an engineer adjust the pool is a disgrace. View all feedback.
Jasmine is one of the best bar tenders ever! Seriously so knowledgeable. 10/10!!!
Spectacular service, wonderful room , exactly what you expect from this brand. From the front desk staff to the door man to the house keeping staff exceptional service all the way.
Must stay! I've visited many Ritz's while traveling and this one blows them all away. The service makes any nightly rate here well worth it.
Nice hotel, have most details taken care of for a upscale hotel. Bathrooms are nice and so are the comfy beds
Absolutely great stay! We were there right at the beginning of COVID and business closures, so we were not able to take advantage of all the great business around this hotel. We received an upgrade to their best suite, and it was fabulous! The staff was great Champagne upon arrival...we will be back!
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