Domino's Pizza - Charlotte

Horrible customer service, delivery switched from 50 minutes to over 70. I called to see if I could pick it up instead of waiting, yes come get it while it 's hot. Jokes! It was the worst pizza and wings I have ever received from Domino 's. The manager heard my complaints, tucked his tail and had nothing to say. I could have at least received fresh food after waiting sooooo long. Never again!!

As I sit here at the local Domino’s at 11:22pm, I’ve been here since 10:45pm, my pizza says it’s still in prep since 10:25pm. I look on the board and my name is nowhere to be found. I initially ordered and paid online then called to make an adjustment to my order only to find out that there wasn’t a driver available and I would have to come and pick it up. I asked Paige, “How long? 15-20 mins right?” Yes was her response. It’s 11:29 pm and not only is my order NOT ready, it hasn’t even been MADE! According to the gentleman that finally asked what my number was. Wait, young man, wouldn’t it be wise to check to see if there were any open orders that have yet to be made?I completely understand that places are looking for help, but if you and the 2 other people working can’t handle the load, don’t accept the order. I would have much rather heard that no more orders were being accepted and would consider returning, rather than to leave my house, get to the store and still wait almost an hour to get my pizza. Domino’s Pay folks a competitive wage…yep, even to make and deliver pizza.The manager Dwayne listened to my feedback and I could definitely see that he was trying to get those orders done quickly and correctly. I definitely appreciated his feedback, but he can only do so much…

You don't have time to get this place. they are a permanent disappointment with bad customer service, unacceptable delivery time for cold brown pizza. I wouldn't lead this to a animal, let alone my child, that's disgusting? if they're understaff, they stop being greedy and don't accept any delivery orders!

I usually don’t leave reviews, but I am absolutely shocked by the service at this Domino's. I ordered a pizza over three hours ago, and I'm still waiting. The whole point of ordering pizza is to avoid a lengthy wait, but no one seems to care about how long they’re making me wait. Honestly, it’s just ridiculous.

I know it's my fault, I knew this place was terrible, but I ordered anyway. I thought to pick up my order would cut a solid 3 hours off the time, but the lock was just as good running. they save time and drive them to a better business. the app says I get a free pizza and the service is so bad here, I don't want to pick it up.