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Contribute FeedbackBig Ben, a British pub in Charlotte, has garnered a reputation for its traditional fare and lively ambiance. While some diners rave about the fish and chips, Welsh Rarebit, and overall value, others express disappointment in service, noting long waits, understaffing, and unfulfilled reservations. The atmosphere can often get loud, resembling a sports bar more than a quaint pub. Despite these inconsistencies, loyal patrons appreciate the pub's charm, especially during quieter Sunday breakfasts when families can enjoy the food and catch a football match. Overall, while food quality is praised, service improvements are needed for a consistent experience.
We went to the fish dinner. Everyone was nice and helpful. The food was good. We asked about fish and fries extra crispy, but didn't get them that way. It was still a good meal
We had a reservation of 7:00. Armed at the time, but waited about 10 minutes for Hostess stand, which was unattended. Several other parties waited and no one came by. Sometime another person was looking for the manager and he came by. He said it would wait 30 minutes, even with a reservation. I asked if I had to cancel the reservation, but he said he would. We went to find another option. But I couldn't book a reservation somewhere else because it said I ate here! Very frustrating experience. It was a bummer because my husband and I always like to go here. This was our date night and it didn't start well. There was no apology at all about the topic with the reservations waiting for everyone. Luckily we found another place to have dinner.
Food was GREAT! Service was horrible. They showed my reservation was canceled, when Open Table showed booked. Same happened with the party next to us. 1 server for entire bar area. My food came out after everyone else already finished. Didn’t check on us ever. Such a shame as the food was delicious.
No fault to the bartender but she had to wait on the bar and the tables in the bar area. She did a good job at handling the Friday night busy dinner volume.b I went up to the bar to order our drinks as well as others dining. In all, glad to visit and will come back. Great vibe and like the new location.
We went for Queens feast, in. Wednesday evening. It was very quiet, but not a lot of people either. Service was good and friendly.
Full Menu
Snacks
Salads
Calzones And Rolls
Entrées
Side Dishes
Main
More information
QR-code link to the menu
