The Poke Shack - Champaign

Catered poke bowls for a work event, and every single person asked where I got them from because they were so GOOD! The best customer experience I've had and very accommodating of the variety of dietary restrictions. Will def have it again :

This was the best poke I've had in a long time. The seafood and other ingredients were so fresh and there were lots of options that allowed my mom and me to customize our bowls to our liking (i.e. Mild toppings for her, spicy for me). The service was friendly and fast and I appreciated the options to pick up as much pickled ginger and sushi sauce as I wanted with individual packaged portions by the pick-up counter. I highly recommend stopping by here!

Just stopped by with the family for a quick. Super fast, friendly, and fresh.Awesome assortment of options for everyone.

Absolutely great! Amazing food. I was town for a science competition and we went out to dinner. We got there after they closed, but they still served all 8 of us. Very chill atmosphere, reminds me of a nice trip back to India and if I'm in the area, I will definitely return! Lots of vegan options too.(Underneath is disclosed a picture of my potato croquette Katsu rice bowl)

On March 31st around 5pm, I visited the Fields Location in Champaign to purchase my son and I combo sushi bowls. I love them and wanted my son (who also loves sushi) to try it out. After getting home I noticed the spicy tuna AND smoked salmon were left out of my bowl and the smoked salmon was left out of my son's bowl. I contacted the store and male answered and after voicing my issues he stated he did hear they ran out of smoked salmon. He then put a woman on the phone who apologized and gave me the options of coming back to the store to get the protein that was left out or to have my 2 bowls replaced at a different time. I chose to have my two bowls replaced and she told me she would write my name down with what was credited to me. I called today and told they have no record or notation of any of this. I was placed on a long hold and then had to be called back after an investigation was done. When I was contacted back, the woman on the phone was short with me telling me she has no time to investigate and that she would give me one of my bowls but not the other then hung up on me during the call. This is a terrible way to operate. I was initially met with understanding and great customer service. All of that was tarnished by the rude employee who didn't have time for me. I was, admittedly, wronged and now nothing will be rectified. I have referred so many people to this place from my coworkers, family, and even strangers. Even today, my coworkers and I were dancing around about it being a Poke Shack day for us but this happened. I know quality food. I'm willing to spend good money for that food. I pride myself on patronizing local businesses. However I will not accept poor customer service and rude employees. I cannot do business with a place that chooses to cast aside long term customer to chase down passersby for a lunch special. I won't return and I will let my friends know how you operate.