Fazoli's - Champaign

Fantastic pasta and fast service! We ordered the counter and brought us our food. Unlimited bread sticks when you dive. The bread sticks are amazing! There is a... read more Fantastic pasta and fast service! We ordered the counter and brought us our food. Unlimited bread sticks when you dive. The bread sticks are amazing! There is also a ride thru.

Billy was excellent. Courteous and attentive. My only concern was that though tasty, my lasagna portion was small. I don't think it was the restaurant's fault,... read more Billy was excellent. Courteous and attentive. My only concern was that though tasty, my lasagna portion was small. I don't think it was the restaurant's fault, as it fit the plate. I was envious of my table mate who ordered the chicken alfredo, as that serving was much larger

Amazing staff! Super nice and attentive to our needs when dinning in. We had the fettuccine Alfredo and baked ziti!! Came out fast and hot. I live by the Chicag... read more Amazing staff! Super nice and attentive to our needs when dinning in. We had the fettuccine Alfredo and baked ziti!! Came out fast and hot. I live by the Chicago suburbs and we used to have fazoli's out by us, but not anymore. I make it a priority to stop here whenever we are in central Illinois. And I always get a Family Dinner to take back home. I will say the breadstick were super oily but I guess that's just how they make em' now. 4/5

When it was my turn to order, I decided to go for the lunch special, choosing a side salad and my usual baked lasagna. When I mentioned that I wanted the lasagn... read more When it was my turn to order, I decided to go for the lunch special, choosing a side salad and my usual baked lasagna. When I mentioned that I wanted the lasagna baked, Zachery replied, “That’s not a thing! We don’t do that.” I explained that I had ordered it that way before, and there was usually a $1 upcharge. He argued back, saying, “We don’t even have a way to put that in!” Then he asked, “When do you usually come here?” It felt like he was questioning my honesty. I told him I came about once a month for lunch and had always made that order. His response was, “I work every day, and I’ve never seen you!” It was strange; my partner and I exchanged glances, thinking he must be joking, but he wasn’t. I reiterated that this was a regular order for us and had never been an issue before. I was fine with the extra charge, but he still insisted it wasn’t possible. Moments later, he stated he had figured it out and placed our order while mumbling about how this wasn’t a normal request and that he had to make the system accommodate it. This made us quite uncomfortable. My partner also ordered the lunch special with Alfredo and a baked lasagna. When we looked at the receipt, we realized we had been overcharged for a small drink, and our two orders were processed differently. While I understood the additional charge for the baked lasagna, we were still confused about why the total amount charged was incorrect. Overall, the food met our expectations from Fazoli’s, but the interaction with Zachery was unsettling. It was just an extra dollar upcharge—something we were used to. It felt uncomfortable to witness how he treated both the woman in front of us and ourselves. I sincerely hope management takes the time to retrain Zachery and help him improve. Unfortunately, this visit was less than pleasant.

The staff were welcoming, the food was delicious, and the restaurant maintained a high level of cleanliness. read more The staff were welcoming, the food was delicious, and the restaurant maintained a high level of cleanliness.