Tim Hortons - Chambly
Tim Hortons
Description
The Tim Hortons location in question has fallen short of expectations, particularly since new management took over in December 2021. Patrons have expressed disappointment over unsanitary conditions, lack of employee training, and inconsistent service. Common complaints include incorrect orders and an inadequate staffing policy during peak hours, leaving employees overwhelmed and customers frustrated. While some staff members have been commended for their kindness, the overall feedback indicates a decline in quality and service. Many loyal customers have opted to seek alternatives nearby, primarily citing ongoing issues that need immediate attention from management for improvements to take place.
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Feedback
Since the new management/owner of this tim horton took over in December 2021, the service is launable. the management has decided that there are only one employees behind the counter between 6 and 9 o'clock. that is very inhuman, since the hired person can do everything alone. Of course, the quality of the service has declined sharply since this was not the case with previous owners. To be honest, I feel bad for those who work on this site as they are not appreciated. I gave to this place and I'm visiting the mcdonalds next door.
Was longer than usual. but the person that served me was super sweet and helpful. She made sure she answered my question and when her answer wasn't in line with what I thought, she made sure that I still wanted my order. why I was set 4 stars because the ice-cold capp I tasted strong like coffee, unlike any other time when I order an ice-cold cappuccino. I asked for a sparse and it was delicious, the one who made it was amazing.
This was the worst experience I've ever had at a restaurant. I placed a mobile order and they didn't give me the correct items I ordered. (Order #9592 on July 6th at 9:00 AM)
Ever since the new management/owners took over this Tim Hortons in December 2021, the service has been terrible. The management has implemented a policy of having only one employee behind the counter during the busy hours of 6-9am. This puts an unreasonable burden on the employee, leading to a decline in service quality compared to the previous owners. I feel sorry for the employees at this location who are not being properly supported. I have decided to stop going to this Tim Hortons and now go to the McDonald's next door instead.
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