Tim Hortons - Chambly
Tim Hortons
Description
The Tim Hortons location in question has fallen short of expectations, particularly since new management took over in December 2021. Patrons have expressed disappointment over unsanitary conditions, lack of employee training, and inconsistent service. Common complaints include incorrect orders and an inadequate staffing policy during peak hours, leaving employees overwhelmed and customers frustrated. While some staff members have been commended for their kindness, the overall feedback indicates a decline in quality and service. Many loyal customers have opted to seek alternatives nearby, primarily citing ongoing issues that need immediate attention from management for improvements to take place.
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Feedback
Worst Tim hortons, I’ve been here several times, the bathroom is unsanitary and the employees do not know any of the recipes. The employee asked us how to make a Tim matin blt on a crossant and he also asked us the ingredients, when we got our food we couldn’t eat it. Employees need more training and manager needs to get more involved. Very disappointed, highly do not recommend this Tims.
This was the worst experience I've ever had at a restaurant. I placed a mobile order and they didn't give me the correct items I ordered. (Order #9592 on July 6th at 9:00 AM)
Ever since the new management/owners took over this Tim Hortons in December 2021, the service has been terrible. The management has implemented a policy of having only one employee behind the counter during the busy hours of 6-9am. This puts an unreasonable burden on the employee, leading to a decline in service quality compared to the previous owners. I feel sorry for the employees at this location who are not being properly supported. I have decided to stop going to this Tim Hortons and now go to the McDonald's next door instead.
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