Shell - Central Dr, Hornchurch

Very very bad customer service. Haven't seen as bad customer service in UK. I filled up and paid from my company card and he didn't ask about my registration number and when I told him he said he already put when received my invoice it was wrong registration number. I gently told him you put wrong reg he took invoice from me very badly and put again wrong reg number with his pen. I asked him what is he doing. After that I felt that I asked him wrong question because after this he start shouting on me and using very bad language. He asked me to leave the petrol station otherwise I will be in trouble and start abuse me. I wish if I could write here his words. He was ready to fight. If SHELL staff is unwell or not fit for work why you keep them giving shifts because of this bad staff you are losing customers. I am not going to this pump again and no vehicle from my company will use this SHELL again.

08.15 Cashier did not nod, smile, sing at me, just mumbled. Perplex covid screen dirty. I have in past received best customer relations from the cashiers go back for that reason. Kevin.

Very bad customer service. As I live close by this petrol station, I thought to use this service. Very unprofessional attitude towards customers. I’m not willing to use this service any longer.

Horrible customer service : it’s not one off but usual standard in this place. After being ignored for good few minutes when waiting for assistant to activate the pump, we were told to ‘relax’. After that we had to wait few more minutes. I guess it’s good for the staff not to be in a rush to serve customers. Please save yourself time and energy (and money, as it’s bit more prices than other local stations and literally go ANYWHERE else :

Find this station pokey and old fashioned. Always over busy and not a pleasant experience no Waitrose or bigger shop. Quite a grubby site and far to small for modem vehicle. Has been a garage since the 1920s but definitely dated now. Tend to use any other fuel station than this one. My last visit the Shell app authorised the pre payment of fuel £80. But the kiosk attendant refused to activate the pump. Went into shop. Couldn’t get a resolution so left without fuel. Went to the Hinchley Wood garage without issue.