Via Sofia's - Cedar Rapids

The customer service was wonderful, but eating was very subpar. they put all the effort into the crust of the pizza, which is chessebred like a bunny that she r... read more The customer service was wonderful, but eating was very subpar. they put all the effort into the crust of the pizza, which is chessebred like a bunny that she roasted with slices of cheese hardly melted up. it was very disappointing.

First and last time I will eat here was really disappointed pasta was not good at all I threw it away ?? then they forgot my cheese on my gondola and when I cal... read more First and last time I will eat here was really disappointed pasta was not good at all I threw it away ?? then they forgot my cheese on my gondola and when I called up there they were questioning me like I don't know what cheese look like and by far zio has better quality gondola hope the best for this company

Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaura... read more Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaurant on the other hand, never answered the phone when we called to get corrections straight on our botched order. Ended up calling the other franchise, lady was very nice on her end. Gave the original one more call before closing and she was rude and pretty much told us to off. No meatballs in spaghetti (paid extra and wanted marinara not meat) . Wanted Alfredo not meat sauce on tortellini. Both came smothered in red sauce that was so burnt we didn't even try to hold our nose to eat. Added the cutlery to our order. Thank goodness my hotel had some in lobby or else I'd have to eat with my hands...Complete disaster. But the rude girl wanting to not answer the phone before they close is what put the icing on the cake. Pandemic or not, customer service is what keeps these local businesses alive. We Will NEVER give this place another opportunity to be supported.

Came in at 8:10 stood upfront for almost 10 mins till someone came up, we wanted to dine in she then turned around and turned the lobby lights off, so we then o... read more Came in at 8:10 stood upfront for almost 10 mins till someone came up, we wanted to dine in she then turned around and turned the lobby lights off, so we then ordered to-go which I couldn 't order what I wanted because she didnt want to reclean stuff. thestaff is extremely rude. started closing at 8:20 and we asked her why, she said due to chef not feeling good . Once our foodwas done it was wrong and they wouldn 't remake it

The customer service was wonderful, but the food was very sub-par. They put all the effort into the crust of the pizza, the cheese bread is like a bun they toas... read more The customer service was wonderful, but the food was very sub-par. They put all the effort into the crust of the pizza, the cheese bread is like a bun they toasted with slices of cheese barely melted on top... it was very disappointing.