Via Sofia's - Cedar Rapids

Came in at 8:10 stood upfront for almost 10 mins till someone came up, we wanted to dine in she then turned around and turned the lobby lights off, so we then o... read more Came in at 8:10 stood upfront for almost 10 mins till someone came up, we wanted to dine in she then turned around and turned the lobby lights off, so we then ordered to-go which I couldn 't order what I wanted because she didnt want to reclean stuff. thestaff is extremely rude. started closing at 8:20 and we asked her why, she said due to chef not feeling good . Once our foodwas done it was wrong and they wouldn 't remake it

The customer service was wonderful, but the food was very sub-par. They put all the effort into the crust of the pizza, the cheese bread is like a bun they toas... read more The customer service was wonderful, but the food was very sub-par. They put all the effort into the crust of the pizza, the cheese bread is like a bun they toasted with slices of cheese barely melted on top... it was very disappointing.

I'm very confused by this place. The crust for the pizza was great, the cheese was great, the sauce was good, but the toppings are just frozen toppings. I could... read more I'm very confused by this place. The crust for the pizza was great, the cheese was great, the sauce was good, but the toppings are just frozen toppings. I could be wrong but it appears they make the dough here at least, why not the meats? Also the cheesebread was OVERWHELMINGLY disappointing. Was was seemingly chibota bread with butter and garlic seasoning put on top with a sliceof mozzarella cheese placed on top then baked. All this effort gets put in the dough it seems but everything else is very poorlyapplied after that. Like I said I'm very confused by this place.

A DOK (Daughter of the King) sister and I met at Sofia's for a late lunch one day last week and enjoyed great food and fellowship. I had a gondola (half) sandwi... read more A DOK (Daughter of the King) sister and I met at Sofia's for a late lunch one day last week and enjoyed great food and fellowship. I had a gondola (half) sandwich and I think she had a variety plate mushrooms, etc. Everything was delicious. Wetalked for a couple of hours and the staff was very pleasant and did not bother us except to ask if everything was OK. Veryfriendly atmosphere. Oh, and did I say the food was great?!

Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaura... read more Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaurant on the other hand, never answered the phone when we called to get correctionsstraight on our botched order. Ended up calling the other franchise, lady was very nice on her end. Gave the original one morecall before closing and she was rude and pretty much told us to off. No meatballs in spaghetti (paid extra and wantedmarinara not meat) . Wanted Alfredo not meat sauce on tortellini. Both came smothered in red sauce that was so burnt we didn'teven try to hold our nose to eat. Added the cutlery to our order. Thank goodness my hotel had some in lobby or else I'd have toeat with my hands...Complete disaster. But the rude girl wanting to not answer the phone before they close is what put theicing on the cake. Pandemic or not, customer service is what keeps these local businesses alive. We Will NEVER give this placeanother opportunity to be supported.