Cotton Patch Cafe - Cedar Hill

Manager tried to seat us in a booth with 6 people. Did not want us to put 2 tables together, so he split our group of 6. Food was ice cold. Our waitress was nic... read more Manager tried to seat us in a booth with 6 people. Did not want us to put 2 tables together, so he split our group of 6. Food was ice cold. Our waitress was nice to our table but rude to other one. Manager stole a phone that was left on the table and said they never saw it. It was tracked in his apron.

Not the “go to” place it used to be. A/C not working and people were fanning with their menus. You have to wait a long time to be seated. All but 2 male wait st... read more Not the “go to” place it used to be. A/C not working and people were fanning with their menus. You have to wait a long time to be seated. All but 2 male wait staff moved at a snail’s pace. Manager was primarily our waiter as our real waitress seemed lost and didn’t do anything we asked. Drink refills were nonexistent unless you reached out to whoever was nearby. Guess we were lucky. We watched people at a nearby table leave when they never received drinks (we heard them remind the waitress). Caesar salad had no dressing on it. Can you say lettuce? Food was mediocre at best and became cold by the time we received everything we ordered. This Cotton Patch has definitely fallen below standard.

I love this place, but on weekends you can 't get a seat. The wait is over an hour sometimes longer. I had a call-in but I ordered Chicken Dumplings. There was... read more I love this place, but on weekends you can 't get a seat. The wait is over an hour sometimes longer. I had a call-in but I ordered Chicken Dumplings. There was just juice in the bowl. I had to call 7-8 times before they answered. Two times they hung up on me by picking the phone up just hanging it up. I asked the person that finally answered not to hangup. I know they are busy, but I am important too. I paid for my food already and I have a major issue; I didn 't get what I paid for!

Great food. Horrible service. The whole environment was very lackadaisical. Lots of staff standing around doing nothing. It was as if there was absolutely no ma... read more Great food. Horrible service. The whole environment was very lackadaisical. Lots of staff standing around doing nothing. It was as if there was absolutely no management around, so nobody was motivated to give good service. We waited unbelievably long tobe seated (it was 9 pm on a Monday night and was NOT the least bit busy). When they finally acknowledged us waiting, they verynonchalantly went to clean a table for us (there were lots of dirty tables waiting to be bussed). They removed the dirty dishes,and then chatted with some co-workers, then washed the table, then chatted with some co-workers again, then eventually andfinally seated us, at a soaking wet table. When we asked for a towel to dry the table ourselves, they very slowly came over withpaper napkins and ran their hands over about 1/3 of the table. It was very much a Twilight Zone moment. I 've truly never seensuch a do not care , everyone walking around half asleep overall environment. We love Cotton Patch, but not this particularone (our first time at this location).

Stopped in for lunch, great as always. Had Strawberry Pecan salad. Guest had Chicken Fried Brisket. He said leave that deep fried food to the County Fair ????! read more Stopped in for lunch, great as always. Had Strawberry Pecan salad. Guest had Chicken Fried Brisket. He said leave that deep fried food to the County Fair ????!