Bojangles - Cayce

I would give this restaurant a 5-star rating if it weren't for the changes to the menu. Although this isn't the establishment's fault, it affected our experienc... read more I would give this restaurant a 5-star rating if it weren't for the changes to the menu. Although this isn't the establishment's fault, it affected our experience. My daughter was disappointed to discover that there was no milder chicken option available, which nearly made us reconsider dining here. Overall, the food was good, and I noticed the manager was actively training several new employees.

I went to the Bojangles on Charleston Highway for lunch to see if they still serve their amazing hot Buffalo wings, which they’ve always done superbly! Although... read more I went to the Bojangles on Charleston Highway for lunch to see if they still serve their amazing hot Buffalo wings, which they’ve always done superbly! Although I don't think they are on the menu, you can ask for them at the register. In the picture, you can see an order of 12 wings smothered in buffalo sauce, served with perfectly seasoned fries.

The food was satisfactory, but the staff seemed rather frustrated with serving customers. I waited in line for ten minutes before anyone acknowledged me, and wh... read more The food was satisfactory, but the staff seemed rather frustrated with serving customers. I waited in line for ten minutes before anyone acknowledged me, and when they finally took my order, the woman appeared quite upset. My meal was only lukewarm but still somewhat enjoyable.

This is definitely one of the best Bojangles locations I’ve visited. I stop by one to two times a week, and they’ve never messed up my order. The menu isn’t sim... read more This is definitely one of the best Bojangles locations I’ve visited. I stop by one to two times a week, and they’ve never messed up my order. The menu isn’t simple, and I usually try something different each time. I will admit, it can feel like they’re rushing you through the order since every time you say something, they quickly ask, “And what else?” But considering this spot is very convenient and busy—no matter which interstate you’re coming from—they’re just trying to keep the line moving and respect your time. That efficiency really benefits you as a customer. Just be sure to take a moment to wish them a good day—they’re always smiling!

I'm sure there are plenty of people looking for jobs who can at least count to three. I ordered three biscuits, but only two were in the bag. I didn’t notice un... read more I'm sure there are plenty of people looking for jobs who can at least count to three. I ordered three biscuits, but only two were in the bag. I didn’t notice until I got home, so I had to drive all the way back. Was I offered any compensation for the trouble? Of course not. It seems like customer service and accountability are seriously lacking these days. On a positive note, the exterior remodeling of the building looks nice.