KFC - Castro Valley

The afternoon manager (or owner?) is quite efficient and makes sure you get your order quickly. I often think of something I forget when I reach the window, but... read more The afternoon manager (or owner?) is quite efficient and makes sure you get your order quickly. I often think of something I forget when I reach the window, but he is always polite and helpful. As for the food, it's KFC—just watch South Park for a good laugh about it. The location is small, so I usually opt for the drive-thru.

I would give this place zero stars if I could. I ordered a KFC Famous Bowl, but instead I got a bowl filled with mashed potatoes, shredded chicken, and grease.... read more I would give this place zero stars if I could. I ordered a KFC Famous Bowl, but instead I got a bowl filled with mashed potatoes, shredded chicken, and grease. When I went back to the restaurant, I had to wait for seven minutes as the staff walked around, seemingly unaware of my presence at the counter with a bag of food. When I finally got the chance to ask for my refund, no one apologized or offered any assistance.

I typically prefer not to write negative reviews, but I believe this restaurant deserves one. The chicken is consistently old and cold. The staff is unfriendly,... read more I typically prefer not to write negative reviews, but I believe this restaurant deserves one. The chicken is consistently old and cold. The staff is unfriendly, and my orders are often inaccurate, missing either chicken or a side dish. This place needs a complete makeover.

I hadn’t visited this KFC in some time, and I was really impressed. The food was excellent, and the atmosphere has been remodeled and looks fantastic. One thing... read more I hadn’t visited this KFC in some time, and I was really impressed. The food was excellent, and the atmosphere has been remodeled and looks fantastic. One thing that truly stood out was the service—friendly and fast. The menu offered great options as well. I would definitely return.

KFC is a very clean restaurant with limited indoor seating. I ordered the 3-piece chicken tender fill-up and absolutely loved the chicken along with the KFC sau... read more KFC is a very clean restaurant with limited indoor seating. I ordered the 3-piece chicken tender fill-up and absolutely loved the chicken along with the KFC sauce. The biscuit served with butter and honey was delightful. The coleslaw was outstanding, easily an 11/10—so delicious! The Mountain Dew Sweet Lightning paired perfectly with the chicken. The cookie tasted freshly baked, just like it came right out of the oven. Plus, free soda refills are a great bonus! I highly recommend checking out the KFC menu—I would give it a 1,000% thumbs up.