Starbucks - Cary

It saddens me to leave a negative review, I've been coming to this location for 3 and half years, and for the past 2 months this was part of my morning routine. It took awhile receiving my order but the customer service made up for it. However the last couple of days the customer service has let me down. They have hired new staff and it has been a bad experience, particularly yesterday morning, I ordered a drink and the young man accidentally rung up a grande instead of a venti , the new plus size African American young lady, refused to remake my order until she made the 5 drinks before me . Her advice was for me to wait in line and re order my drink . This has been the second time I've received poor service from her. She has truly spoiled my view on what use to be the best experience ever!

Have consistently had bad experiences with management at this store. Would highly recommend any other nearby store. Spirit of leadership is entitled and arrogant completely opposite of the typical Starbucks experience.

Very hit ot miss. They don't know how to read labels as many times they have made nitro cold brew as regular cold brew filled with ice for me. I only come to Starbucks for this drink but this location doesn't know how to make it apparently.

Overall a nice starbucks location. Not overly crowded/busy, drinks are made well, people are nice. The pace is a bit slow but not a huge deal since the drinks are nicely crafted. One bonus is the guy who works drive thru on the weekends. His outlook on life is very positive and he's in a genuinely good mood. I don't recall his name, but the outlook he has on life shines through at the drive thru window.

JASON YOU ARE THE ABSOLUTE BEST AND THE HIGHLIGHT OF MY DAY !!!!I never write reviews but i just had to! This starbucks location is absolutely the best. The staff is always so friendly and the vibes they give off are just overall amazing. Jason who is just always so friendly nice funny. This man certainly deserves a raise and he always makes me want to come back!!! He certainly loves his job and you can tell thank you for always making my day when I come to this location! I truly never met anyone like him and i think he is beyond amazing!! <3