Crane Brook - Full Menu

I have no intent to project negativity or harm a business. I do feel my experience Sat night needs to be said. My husband I went for a 1st time dinner. We had a... read more I have no intent to project negativity or harm a business. I do feel my experience Sat night needs to be said. My husband I went for a 1st time dinner. We had a gift card seize the deal) but were hesitant because my MIL who gifted it just went had a bad experience. Yet we always give something a chance. There was a pianist we sat by so amazing) overall atmosphere was cozy though bright). Seemed typical busy for a night at a decent spot. We ordered coconut shrimp app. Disappointed. They were small size, frozen taste, wet inside; strange. We didn’t complain because we understand off days/meals. We were told to avoid all apps, at least the duck purses as those apparently tasted frozen too. We still wanted to try one as we had an appetite love full dining experience. We order entrees- my husband filet mignon I crispy duck. We wait over ONE HOUR for meal. Our waitress eventually noted our concerned faces apologized for delay; we kindly understood waited. We see a 2 person table who arrived well after us and served their entree now. At 45-60min mark our waitress said ‘I know the food is taking long I saw that table that came after you got served first. I just spoke to the kitchen.” I told the waitress we felt something more than an apology should be considered, comp the app sucked but still didn’t say) or another round of drinks. She agreed got another round. Also we saw friends who were now leaving say ‘you guys still haven’t gotten your food?’ made a puzzled face. Meals arrived, were fine. Not great husband’s potatoes: cold for ‘just made;’ Sriracha duck: overly crispy, No Sriracha). It wasn’t bad, so again, fine. After meal our waitress says “so unfortunately I spoke to my manager we can’t compensate you for the drinks or anything.” In shock I asked to speak w/ manager. Manager ill-toned says “Hi what’s the matter?” Though she was aware of ‘the matter’ we explained our concerns hesitant to complain but were taken back by the response to poor execution. She showed no understanding stated “We make everything from scratch, this isn’t like other restaurants. And other people got their food before you because you got filet it takes long.” My husband told her that table served first ALSO got steak. No response. She insisted how ‘fresh’ the food is minimized our experience. We explained we eat at MANY restaurants locally, internationally we are foodies- farm to table, high end, pub, we appreciate all). We quickly saw she was rude, arguing this got no where. She said ‘I don’t know what you want me to do.’ We again said giving anything to feel the customer is heard respected. She said No. WOW. I say ‘That’s super unfortunate you choose to handle a business in customer service like this.’ I ask her name, “Maria. And by the way, I’m the owner.” Husband I STUNNED an owner would behave this way put some perspective: why there are SO many terrible reviews, why they’re only open 3 days/week hence the frozen ‘fresh’ items), why this will ultimately be a failing business failing ownership). Shocked our concerns weren’t regarded, I simply stated “We unfortunately will never be back here again, thank you.” We carried on got dessert, enjoyed the piano, left after our waitress apologized again. Comical side note: we go for brunch today, great spot. Waited OVER AN HOUR to sit. Place was so busy. Once seated we got a full order of donut holes to make up for delay delish). WE DIDN’T EVEN HAVE TO COMPLAIN TO RECEIVE ACKNOWLEDGEMENT, ACCOUNTABILITY, GREAT CUSTOMER SERVICE. All in all, owner is prideful with poor sense of serving in a business that involves guests of any kind. Save the headache go to any other spot. You’ll be much more pleased at a lesser price for the quality). Gave 1 star mainly for the fab pianist who helped us forget our experience. Put him the great wait staff elsewhere they will surely have a thriving business. This one though won’t last.

As usual, a great meal with excellent service! Maria makes a great martini too! read more As usual, a great meal with excellent service! Maria makes a great martini too!