Sur La Table - Carmel

The half of my kitchen is of sur la table. we love their supplies, so when my important other and I were recommended the cooking classes by one of the business employees, we booked one. we've been trying to go three times. the first two were canceled because of not enough guests. the third was cancelled due to the occupational disease. at least they were refunded. very frustrating.

Scott was a great cook and instructor. Take another one!

They manage their cooking classes badly. I bought Christmas cookie class and Valentins Cook class for my child, but they both canceled with last minute announcement. to go to a sprout cooking class seems a better option.

This review is exclusively for poor administration and lack of communication for cooking classes. I bought in-store cooking class as a jubilee gift for me and my man and was charged $158 on my credit card. we reached the Carmel site for the class in heavy rain just to find that the business was locked, but there were some other people waiting for the cooking class, so we thought that the trainer might run a little late through the rain. at 9:10 a clock came a hired. she told us she can't let us in, but in the round there is no cooking class. she mentioned that the cooking class was canceled before a week because of the inaccessibility of the trainer and after the examination of the trainer, she told us that someone would have tried to call me and had left a voicemail. first I had no failed call in the last 10 days or voicemail I knew nothing about. second, I was not refunded. that should have been the first thing they should do when cooking was canceled a week ago. thirdly, the person would have tried to call the alternative phone number (which I checked was there on the rouster) or tried to send me an email to make sure that the message was sent. it's 4 days ago and I haven't received the refund yet. I followed with the loading via email and did not hear again. I finally called her customer service today and a gentleman told me that he doesn't see in the system that the cooking class was canceled so that he is not able to spend a refund, but he escalates this to a team so that they can check my case and follow what I guess. I'm not sure if there is a separation between business and business management, but a customer should not have to pay for this nonsense. they have wasted our time at the day of the cooking class and keep our refund for their lack of professionalism.

The manager Liz was incredibly rude on the phone after she let me know the class I purchased with my 9 yo daughter was no longer available bc there was no instructor. This class was a Christmas gift and there was no attempt to help rectify the situation or offer another class. I was told I needed to rebook but I knew the other classes were full. Also all of the classes are 14+ age, so I have no alternatives. I understand things happen but when there is no attempts to be kind or helpful that’s not ok