Bierkeller - Cardiff

This place was so unfair to me, they made me come back thrice all because of their bad service. I came on Sunday 15/09/2024 evening for my free food and they se... read more This place was so unfair to me, they made me come back thrice all because of their bad service. I came on Sunday 15/09/2024 evening for my free food and they sent me back because they were having an event. Then I came back on Monday but I forgot the slip that home but I had it snapped on my phone, and even when I came on Sunday, I showed the worker that sent me back in person, but they said I couldn’t have my food, so I went home to get it and come back just for the manager to open his mouth and tell me that kitchen close by 8, so I should come back another day, after all the stress, frustration and unnecessary expenses they put me through. I would honestly not recommend here for anyone else, thanks!

Booked tickets for comedy, emailed correct email address as per booking email, requested (within period in terms and conditions) to get credit or refund, weeks... read more Booked tickets for comedy, emailed correct email address as per booking email, requested (within period in terms and conditions) to get credit or refund, weeks passed and not even acknowledgement! Avoid!!! £40 lost

Horrendously treated by a member of staff/shocking customer service. Doormen did not listen to what really happened and decided to attempt to assault me using e... read more Horrendously treated by a member of staff/shocking customer service. Doormen did not listen to what really happened and decided to attempt to assault me using excessive force when I decided to leave anyway. Completely Unacceptable. No issue at this venue for over a decade but will not be returning and lodging serious complaint in due course as NOBODY treats me like this and IF they do then will go through the right channels, i.e management and directors. Place has gone seriously downhill anyway so good riddance.

Table booking messed up, every drink order incorrect were overcharged or wrong, food was awful read more Table booking messed up, every drink order incorrect were overcharged or wrong, food was awful

Good food but the service is very hit and miss. We had out food delivered with no explanation to what was what and had a few missing items. We walked in and man... read more Good food but the service is very hit and miss. We had out food delivered with no explanation to what was what and had a few missing items. We walked in and managed to get a table straight away. The cocktails are really nice but the service is very slow in the evening as there was only one person on the bar making cocktails for everyone.