Steak 'n Shake - Canton

As other reviewers have mentioned, there were a few menu items missing during my visit. The remaining dining area was not very clean, but again, this could be attributed to the lack of staff to maintain the cleanliness. On a positive note, the food itself was good and reminiscent of the classic Steak 'n Shake experience, which I used to enjoy during late-night visits. However, the vibe has shifted; it now feels more like a simple food joint rather than the vibrant place it used to be. Overall, there are better dining options in Canton at this time.

I hadn’t visited this restaurant in years and was really disappointed during my last trip. I didn't like having to order from a kiosk. The food was decent, but I ordered a double cheeseburger and received just a single. The server seemed overwhelmed. Additionally, all the tables were dirty, and we had to ask someone from the kitchen to clean one for us. Every time we needed something, we had to get up and request it ourselves in the kitchen. To top it off, it was quite noisy while we were there. We need the servers back!

We placed our order at the kiosk, only to find out that many items on the menu were unavailable. Additionally, we learned that we couldn’t use the gift card saved in the app for our payment. The staff seemed unaware of how the order transfers from the kiosk to their system, and despite their efforts to fix the issue, they were unsuccessful. This restaurant used to be bustling and inviting, but now it feels like a ghost town with a lack of meaningful human interaction. The man at the grill was rude and even coughed when he presented the burger. Needless to say, we won’t be returning.

We ate here to celebrate my daughter's birthday. the lady manager, makaily, was very helpful when the food kiosk did not work. she took over our orders. our food was great and hot! will definitely go back. the restaurant was clean. I recommend it.

One waitress for the whole dining room. You self order and check out. Your server makes your shakes and brings you the food if she's not too busy. Poor lady. I also think there's one cook. For all the staffing, they do a great job. This was a Saturday evening.