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Contribute Feedback What Gordon M likes about The Velvet Cake Co. Collection Location Cupcakes Shop Canal Walk:
I bought 2 birthday cakes for my wife's birthday.........just ordered it yesterday and it was delivered 10 am this morning both cakes was so tasty 10/10 will recommend everyone too The Valvet cake Co..... It's The best of the best by far.... View all feedback.
What Natalie T doesn't like about The Velvet Cake Co. Collection Location Cupcakes Shop Canal Walk:
Their cakes are overhyped and over priced. 2nd time ordering bday cake from them this time around went for ombre. For the price quality of the cake was disappointing… dry, no flavour at all. It looked pretty but that's about it. One would expect for a company to have downscaled their variety to their so called best sellers that it would be a mind blowing quality experience but a simple woolies cake tastes better for... View all feedback.
Their cakes are overhyped and over priced. 2nd time ordering bday cake from them this time around went for ombre. For the price quality of the cake was disappointing… dry, no flavour at all. It looked pretty but that's about it. One would expect for a company to have downscaled their variety to their so called best sellers that it would be a mind blowing quality experience but a simple woolies cake tastes better for a fraction of their cost.
Absolutely terrible customer service and I'll not be returning
This was the saddest retail betrayal for me. We ordered a cake for a birthday and not only was the cake pathetic in size, but it tasted awful. It was dry, tasteless and had the horrible aftertaste of bicarb. I've been supported the Velvet Cake Company since their first store but now I strongly suggest just buying a Woolies cake. You'd be less disappointed. Utterly disheartening to see a brand decline in quality and taste. Do NOT recommend.
A few weeks ago we went to the Tygerberg store and was really disappointed in the cupcakes. I wrote a review here and got a quick response that the store would like to replace the bad cupcakes we had. The service was great and appreciated, and it’s best to say that the cupcakes we had were a bad batch because the ones that were replaced tasted just as I remember them, a dream. Especially the vanilla caramel one. Hope this doesn’t happen to anyone else though.
Today we went to the shop and got our favourite cupcakes. Knowing how they taste, very disappointed in it today, not fresh, breaks as you try to eat, the frosting was so awful. I am disgusted. The vanilla caramel used to be the best thing I have ever had, today I regret using my money for such rubbish. Last year we ordered a birthday cake which was salty, we let it go because we thought it was an honest mistake but seems like the standard has dropped. Never buying here again!!!!
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