Marks And Spencer - Cambridge

Hadn 't been here for ages as it is not the best of places for refreshments. We called in today to get a refund for some slippers that started to fall apart after less than two weeks. Person serving not very bright ! I put the defective slippers on the counter with my receipt at the side of them. I told him one of the slippers was falling apart after less than two weeks. In typical robotic style he uttered, Have you got your receipt ? Help!! As we were in there we decided we would just have a tea and cappuccino before walking back for the park and ride bus to return to our car. Queue was not too long but service was, as usual, so slow. The walking art gallery woman serving ought to have her long dyed blonde hair tied back as she was flicking and shaking it about all the time and where food is involved this is not good hygiene practice. Then, as we were sitting and having our drinks we, and several others, were shocked by a bang as a roof tile dropped down on an unfortunate customer sitting a few seats away. Luckily he didn 't appear to be injured. I was shocked as well as I have PTSD. There was an area that was screened off for work in progress but it was inadequately guarded and the seats and table should never have been as close to the screened area as they were as this poor chap discovered ! All in all, a very eventful visit but for the wrong reasons.

Cafe in the M&S near the market was very disappointing. The staff were slow and lacking in decent customer service skills. When asked if they had any gluten free options in their sandwich range we were met with a ‘no’ and the comment we normally do but not today! And no attempt to help get around the issue was offered (there were such sandwiches downstairs in the food hall)

Extremely poor, table not cleaned subsequently got chocolate from a precious guest on a new white top

Woman at til was curt and inefficient. Forgot to take my payment then wanted to know why I was still stood there! Her colleague looked uncomfortable. Toast was rock hard, avocado too hard to be crushed and poached eggs weird runny yet cold. I usually rate an M&S cafe, would wouldn’t go back to this one

Just paid £2.25 for two pieces of toast which was rock hard and had more holes in the bread than bread itself.. Horrendous service with dirty cutlery