Sunterra Market Café Kensington Road

I was really thrilled when Sunterra opened just a stone's throw from my home, and initially, it lived up to my expectations. The food was fresh and tasty, and the staff was excellent. Unfortunately, over the past year, the quality has taken a noticeable decline. The service has become inconsistent, and the food is now just average at best. I stopped by tonight to pick up shrimp salad rolls that were marked with today’s date, but they were poorly made and something just didn’t taste right to me. I think I’m done with this place.

The prices here are excessive, and the takeout food lacks freshness. I've ordered several items, and the salmon was bitter and low-quality. The mousse cake was heavy and more like pudding than cake. The tiny bowl of soup cost $9, and the biscuit had no flavor. When I got home, I checked my receipt and noticed I had been charged for items I didn't order, like avocado, lemon, and onion. It seems someone enjoyed freebies at my expense. I do not recommend this restaurant.

I bought a pre-made chicken dinner, but unfortunately, the potatoes were cold and the chicken was tough, making the meal thoroughly unappetizing and disappointing. I did enjoy a bottled drink on the patio, and the company was pleasant, but the food left much to be desired. I came all the way from Bowness just to enjoy Sunterra's offerings, as I live nearby and used to visit daily when they first opened. However, it seems they've hired a cook who just doesn't meet the mark. I've spoken with the manager a couple of times about my issues, but nothing has improved. I'm really sorry to say that I probably won't be dining here much anymore, and I will likely recommend my friends to eat elsewhere.

Casual and pleasant. I have done the dining in as well as takeout. Staff provide quick and courteous service. Basic facilities that are small but clean and well laid out. You can shop for staples like wholegrain bread, milk, and dry goods as well as a variety of prepared foods, including vegetarian. Small patio with view to old neighbourhood road and buildings, adjacent to major roadways but sufficiently shielded from heavy traffic. Shared parking lot where we always found a space. Easily accessed from different directions.Vegetarian options: Variety of choices for main and side dishes.Parking: Shares with adjacent liquor store. We always found a space.

We have been to this location 5 times now and every time we had a disappointing experience due to poor food quality and right down awful customer service. People are rude, not remembering what's on their menu, getting our orders wrong and the list goes on. The only upside is the price of the food but I guess you get what you pay for. I really wanted to give this location a chance and we did, we went 5 times and each time we had a bad experience. Definitely worth going somewhere else...