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Contribute FeedbackRuby's Nigerian Kitchen offers a mixed experience, ranging from outstanding to unsatisfactory. While some customers rave about the delicious food and pleasant ambiance, others highlight the disappointing customer service, long waiting times, and subpar dishes. The owner's attitude towards complaints is noted as unapologetic and disrespectful, tarnishing the overall dining experience. Despite the tasty authentic cuisine, the high prices and inconsistent service may deter potential diners. For those willing to overlook these issues, Ruby's can be an enjoyable culinary adventure, with a variety of traditional Nigerian dishes to savor.
Good food, service can be improved though. Best to order take out.
Rice was okay but there was no sauce on it ……spent that much on rice just to get no sauce at alll
I paid for my rice fish, I asked her where a barber shop was she said it’s a few blocks away.I went to the barbers came back to inform her I was cutting my hair. The signage clearly states she closes 9pm.I got here just before 9pm she’s gone. Very annoying.
Called to place an order and got rudely interrupted when I asked about puff puff. I understand they don’t pre-order puff puff but I was literally asking to ensure they even had puff puff; so they need to figure that out. I also had the phone hung up on me mid order, for no reason. I will not be going back here again due to such treatment.
I called ahead to place a pick-up order because I didn't want to waste time waiting. The woman who answered the phone was rude and arrogant with no customer service skills. I was disappointed because the food is actually very good. The owner should work on improving customer service at the restaurant - it's a basic expectation!
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