Boston Pizza - Calgary

The service was poor with long wait times. I have visited this restaurant multiple times and one time we had to wait 20 minutes just to pay due to internet issues. The food was mediocre and took a while to arrive. I don't plan on returning, as the pizza was not good and the steak sandwich was only average at best.

Unfortunately my review for here has changed. I was thrilled with this location but that has changed completely. The service has plummeted. I don't know who the manager is but she sucks. I used to order from here all the time but no more. For some reason the girl who took my delivery order was able to put my order in the same thing I've ordered repeatedly but then the manager called back to say they couldn't do it and that they would charge me $11 for my side Caesar salad when every other time I paid $4.99 to add a side (smaller than the half). Anyway the manager (if she was the manager that called me back) said they are stopping giving deals. I cancelled my whole order.

It was raining heavily and there was a lightning storm, so I decided not to go out for lunch. Instead, I searched for pizza delivery in Calgary. My first choice wasn't open until 4pm, so I ended up ordering from Boston Pizza. Their website was easy to navigate and had a wide variety of pizza options. I chose the Rustic Italian which had cheddar, mozzarella, sausage, peppers, red onions, and tomatoes. There was a $5 delivery charge and they said it would take 40 minutes, but it arrived in 20. The pizza was still hot and delicious. Overall, a great experience!

I have to admit, I am not a fan of Boston Pizza. I have had too many negative experiences with this franchise, from screw-ups to underwhelming food and poor service. This visit was no exception. We ended up here last weekend after shopping in the area, as our friends with kids chose this place. I did notice that there were some new menu items, which was long overdue. I will give them credit for that. I also appreciated the reduced rate for kids' meals on Sundays. However, the service and food quality at this location left much to be desired. Our waitress was absent for most of the night, seemingly more focused on a table of men drinking in the corner. Despite asking twice for pop refills, they never came. One of our friends requested ketchup, which was only brought by a floor manager, as our waitress was nowhere to be seen. I ordered a $18 salad that was unremarkable, with canned peaches, nuts, and feta cheese. The waitress finally checked on us well into our meal, and then disappeared again until it was time to pay. What infuriated me the most was the 18% auto gratuity added to the bill. I am usually a generous tipper for exceptional service, but in this case, it was not deserved. To make matters worse, we had already tipped 15% on top of the auto gratuity, without even being informed about it. It's clear why the waitress didn't make an effort to provide good service when a tip was already guaranteed. I will not be returning to this establishment.

I've experienced some gawdawful BPs in my life....this isn't one of them. This is probably the best BP experience I've ever had and they even messed up my delivery order! I called to inform there was a slight mistake to my order and the exceptional manager had a new one made right away and it was at my door in 20 minutes. Above beyond. Can't wait to come in for a hockey game one day!