Seasons - Caerphilly

The food was good and hot and was of the local area with the staff helpful and pleasant. the restaurant was quiet and comfortable and the menu was of good quali... read more The food was good and hot and was of the local area with the staff helpful and pleasant. the restaurant was quiet and comfortable and the menu was of good quality and quiet long so i did not have to stick to the same food each night of my stay.

This restaurant is frequented by both hotel guests and visitors from outside the hotel. During our visit, we noticed several regular customers, which was a posi... read more This restaurant is frequented by both hotel guests and visitors from outside the hotel. During our visit, we noticed several regular customers, which was a positive sign. The service was excellent and the food matched the menu descriptions, which offered a nice variety of options. Overall, it was a perfect dining experience.

This was once the best place in the area. The Maes Manor has gone down hill over recent years but my Wife still wanted to go as it holds some good memories. Foo... read more This was once the best place in the area. The Maes Manor has gone down hill over recent years but my Wife still wanted to go as it holds some good memories. Food was nothing short of awful, very overpriced and the service was delivered by rude children in gruby uniforms. Don't drive past Mcdonalds, you would have a much better meal in more pleasant surroundings.

I recently visited the hotel for a Christmas gathering with my family during the holiday season. It had been a while since my last visit to Maes Manor, but I wa... read more I recently visited the hotel for a Christmas gathering with my family during the holiday season. It had been a while since my last visit to Maes Manor, but I was looking forward to tasting the delicious food that had always been served to us. Unfortunately, I was very disappointed this time. The food was decent, but the service was terrible. It took 30 minutes and a trip to reception for my order to be taken. Despite promises of an apology and a complimentary drink for the wait, neither ever arrived. The waiter didn't show up until the food was ready, and we were rushed into the restaurant as if we had been forgotten. The starters arrived as we were still settling in with our coats. On a previous visit, my coat had been taken and hung up for me. The food was satisfactory, but a staff member accidentally spilled soup on my aunt's leg. We laughed it off, but it must be difficult to serve others in that manner, especially considering the young age of the server. After our meal, some of us wanted cheese and biscuits, and we were recommended an expensive port. However, the port never arrived, and we were surprised to see it listed on the bill. After some confusion, it was removed, yet this was presented as a goodwill gesture. Despite my family's past enjoyment of Maes Manor, it seems like something has changed and it is not living up to its usual standards and reputation. I probably won't be returning unless I hear of improvements. Overall, I was a disappointed customer.

We had a fantastic experience at this restaurant. The hospitality was top-notch, the food was delectable - from the starters to the mains and dessert. The servi... read more We had a fantastic experience at this restaurant. The hospitality was top-notch, the food was delectable - from the starters to the mains and dessert. The service was exceptional. We will definitely be returning for more visits in the future.