Casey's - Byron

I visit this restaurant a few times a week, but the older gentleman behind the counter is often unfriendly. Today was particularly disappointing; he completely... read more I visit this restaurant a few times a week, but the older gentleman behind the counter is often unfriendly. Today was particularly disappointing; he completely ignored me throughout the checkout process. I greeted him with a "hi there," but he remained silent. He scanned my items without saying a word and only spoke to a coworker about his to-do list for his day off. After I entered my rewards and completed my payment, I thanked him and wished him a good day, but there was still no response. He didn’t say a single word to me during the entire transaction.

How is it possible to have no pizza ready at 4:30 PM on a Friday? There were about five other customers waiting for pizza as well. I waited for around five minu... read more How is it possible to have no pizza ready at 4:30 PM on a Friday? There were about five other customers waiting for pizza as well. I waited for around five minutes and ultimately chose to leave empty-handed; that's just unacceptable. Pizza is arguably the most essential item in the business, second only to gasoline. I travel frequently and have been to numerous Casey's locations, and I can’t recall ever seeing completely empty pizza racks, even just five minutes before closing on a Monday night.

Casey's is an excellent place to eat. The pizza is fantastic, and they offer a wide range of other dishes as well. The service is always top-notch, and the staf... read more Casey's is an excellent place to eat. The pizza is fantastic, and they offer a wide range of other dishes as well. The service is always top-notch, and the staff is incredibly friendly.

How is it so hard to have pizza ready at 5 o’clock. I understand you guys have online orders to fill but they has to be a way to balance in store slices as well... read more How is it so hard to have pizza ready at 5 o’clock. I understand you guys have online orders to fill but they has to be a way to balance in store slices as well as online orders Food: 1 Service: 1 Atmosphere: 5

Excellent staff...very good customer service. Thank you ! read more Excellent staff...very good customer service. Thank you !