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My son took me to dinner and it was horrible. We had buffet and the food was dried out and there were small children in all the food and dessert bar and everything was messed together, looks like it could be alot cleaner in there. We came hungry after it cost us over 20.00 dollars for dinner. View all feedback.
When Theresa returned with my salmon, it was burnt, heavily charred, and surprisingly, served with the same cold fries from earlier. I decided to speak with the manager and requested a new piece of salmon, clarifying that I simply wanted it drier than usual, not burnt, and that I didn't want the fries well-done. Fifteen minutes passed, and my entire family had finished their meals and was ready to leave, while I was still waiting for the dinner I had ordered and paid for. I approached the manager again for a refund, and he offered me just one dollar back on my eleven-dollar meal. Keep in mind I hadn't eaten anything as I was waiting for my specially requested dish. Our waitress was inattentive, neglecting to refill our drinks or clear the used dishes from our table, essentially ignoring us. I told the manager that if one dollar was all he could offer me, despite my not receiving the food I had paid for, it would be better for him to keep it, and that we wouldn't be returning. He agreed, and I left feeling quite disappointed. This experience took place at the Ponderosa on Court St. across from Courtland Center in Burton, MI. I truly hope no one else has to go through something similar.
My son took me out for dinner, and it turned out to be a disappointing experience. We decided to go for the buffet, but the food was dry, and there were small children playing around in the food and dessert bar, which created quite a mess. Overall, the cleanliness of the restaurant left a lot to be desired. We arrived hungry, especially after spending over $20 on our meal.
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