Bubble Waffle Cafe - Burnaby

My wife and I enjoyed a noodle brunch here, and it was delicious! They generously included a lot of beef in the dish, and the portion of chicken was just right.... read more My wife and I enjoyed a noodle brunch here, and it was delicious! They generously included a lot of beef in the dish, and the portion of chicken was just right. Given the affordable prices, I think the portions are quite reasonable, especially since it's located in a mall where prices can often be much higher. The owner was very friendly and accommodating as well.

Poor customer service and soup was blend.I was waiting in the line while the cashier was staring at the order machine and doing nothing for at least 5 minutes.... read more Poor customer service and soup was blend.I was waiting in the line while the cashier was staring at the order machine and doing nothing for at least 5 minutes. And then a mother and daughter cut in the line and ordered to go. I think she finally noticed there’s a line in front of restaurant, she goes what’s your order. It was a lady behind me said we have not been seated yet.My order was served very quickly. Milk tea and fish noodle soup. However, the soup broth was very blend. I think the cook just put noodles, fish and toppings into water and boil. It’s not fish soup, which I was disappointed.The only star I would give to a female server, who said thank you, when I walked out of the restaurant.

Very bad customer service, we already waited in the line for 10 minutes, and want to dine in, the server told us to wait another 15 minutes for dine in which is... read more Very bad customer service, we already waited in the line for 10 minutes, and want to dine in, the server told us to wait another 15 minutes for dine in which is OK, when we seated down,and want to take orders, obviously there is an another waitress that is responsible for take dining in orders, when we want to talk to the waitress that we want to take orders, this guy come directly to the waitress regardless how busy he was at that time, and said to her, do not take them orders, let them wait, in the meantime, he is taking other's orders. and talked to us if you don't want wait, you can leave, we argued to him why he didn't want to take our order, he said he called the security and don't want to serve us, LOL this guy obviously lost his mind, he should never be a waiter if he thinks he can not handle customers.

Worst customer service you can experience. The owner is racist. They only serve ppl who speak English and Cantonese. If you speak mandarin, they're gonna ignore... read more Worst customer service you can experience. The owner is racist. They only serve ppl who speak English and Cantonese. If you speak mandarin, they're gonna ignore you, yell at you, give you looks that seems like you don't deserve to eat. Honestly food quality is also bad, I'm wondering what keeps this store running???? NOT RECOMMENDED!!!

The worst and most recist experience ever，Ithe Asian waiter who can speak mandarin was very rude！I went to Bubble Waffle coffee in Lougheed town for lunch wit... read more The worst and most recist experience ever，Ithe Asian waiter who can speak mandarin was very rude！I went to Bubble Waffle coffee in Lougheed town for lunch with my friend. he went to order and I wanted to step in to find a dine-in seat there was no waiter at the door to tell us where the dine-in line should be).I saw an empty seat with a server cleaning next to it and wanted to go over and ask if I could sit, when a asian male staff member came up to me and said, You need to wait outside and get in line. Although not very polite, but I still went to the queue with my friend , waited for a while when it was our turn, we said we wanted to dine-in, the male staff said, dine-in needed to be wait outside , I need to clean up the table for 20 minutes. I was a bit surprised and asked if the table next to me was almost finished cleaning. There is another table just finished dining, but it does not take 20 minutes to clean up the table, he said it takes that long, the table has been cleaned up is for another guest. I asked if we could order first and then wait for the table after. He said no, dine-in must to find a seat first and then order I was not told when I 'm looking for a seat at first time that the line was not for dine-in orders)my friend and I then obeyed and went outside to wait.and it turns out that there were no other customers in front of us, and it didn 't take him twenty minutes to clean up. After a few minutes we went in and sat down, my friend asked him for the order papaers, and he said very rudely that can 't you see the order papers are everywhere. So we went to get one ourselves, and after finished writing what we needed on the order paper, my friend held up the paper and tried to pass it to the waiter. This time the man came over again and said, I 'm very busy now, I don 't have time to order for you, you either wait 20 minutes, if you don 't want to wait can go! The ladies at the table next to him were superised when he said this, and the behavior was very shocked to everyone, because even if he was busy, he can take the order paper first and take it to the list and enter it into the system later. my friend didn 't want to argue with him, so he stood up and tried to hand the order sheet to a woman who was ordering for the table next to him. The woman had just finished ordering for the table next to us.The more Drama thing came, this time this man ran from the counter and chased after us, and shouted while running: Stop! to make us stop, and he said: We are very busy now, I am not serving you, please go out. By this time I was so angry that I stood up and argued with him, saying: Why should we go out? We lined up to order and you told us to go out and wait, we also went out and waited, and wrote our own orders, and you didn 't take them? You don 't take our orders but keep giving orders to other new people in line? Is it a racist？He just kept repeating I won 't serve you! Threatened us and told us to get out or he would call security! I said you call it, I will also call the police to report your behavior, and then he called security to let us out