Dunkin' - Buford

I try to avoid complaining since I work in fast food myself and I aim to be understanding. However, during my recent visits to this location, there have consist... read more I try to avoid complaining since I work in fast food myself and I aim to be understanding. However, during my recent visits to this location, there have consistently been issues. The donuts are usually the problem. Today, I ordered a Boston cream donut, but it was filled with what appeared to be marshmallow instead of the traditional cream. It wasn't what I expected and was disappointing. A few days ago, I ordered a vanilla donut with sprinkles, but it was completely covered in sprinkles with no trace of vanilla. Additionally, one of the staff members didn't know how to prepare my coffee, and another was unsure how to retrieve my mobile order.

The staff seemed quite inexperienced and the management appears to be lacking. I was served a stale cinnamon raisin bagel that seemed to be two days old—hard an... read more The staff seemed quite inexperienced and the management appears to be lacking. I was served a stale cinnamon raisin bagel that seemed to be two days old—hard and dry! I won't be stopping here again. If I could give it zero stars, I absolutely would. It wasn't until I was driving on the highway that I realized the bagel was nearly inedible. So much for breakfast!

I visited the restaurant for a dine-in experience on Friday around 3 PM. A wonderful young gentleman with curly hair and glasses provided exceptional customer s... read more I visited the restaurant for a dine-in experience on Friday around 3 PM. A wonderful young gentleman with curly hair and glasses provided exceptional customer service. Our donuts and coffee were delicious, and the entire place, including the bathroom, was spotless. Food: 5/5.

I used their kiosk to order a Nitro Cold Brew but received an Ice Coffee. I asked for a manager and someone approached me and told me that I received a Nitro Co... read more I used their kiosk to order a Nitro Cold Brew but received an Ice Coffee. I asked for a manager and someone approached me and told me that I received a Nitro Cold Brew, but nitro meant extra espresso and not nitrogen. I then asked for the manager anda different employee tried to support her coworkers statements and told me that their Nito Cold Brew wasn 't like Starbuck 's, butthen adjusted her statement after I quoted what the Dunkin website said that their location wasn 't equipped with the tap andthat only the next generation locations had it. She then gave me a refund, but never apologized after making it quite obvioushow disgusted she was since I took her time during a short morning rush. I 'm curious who the actual manager is. Where werethey? So many things should have been handled differently but inexperience and/or lack of training seems to be the main reasonbehind so many of the bad reviews for this location.

This is the worst Dunkin I have ever been to. There was no cashier working, so we had to order at the kiosk. It took over 15 minutes for one iced coffee and avo... read more This is the worst Dunkin I have ever been to. There was no cashier working, so we had to order at the kiosk. It took over 15 minutes for one iced coffee and avocado toast, and they still got my order wrong. I also watched 3 other customers be given thewrong order. The system they use is extremely ineffective and wastes time as well as ruins the customer experience. I suggesthaving someone actually working as a cashier.