Subway - Buffalo

Salad, Sandwiches, Salads
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Full menu with pictures, prices and categories.

Subway

Subway
3.4 / 5 (1771 reviews)

Menu

The restaurant from Buffalo offers 111 different menus and drinks on the menu for an average price of $8.3.

At this Subway location, customer service and communication issues overshadowed an otherwise routine dining experience. Many patrons reported difficulty understanding staff, leading to order mistakes and frustrating interactions. Complaints ranged from rude service and incorrect billing to staff unwilling to address concerns. A distinctly negative atmosphere permeated the restaurant, with one visitor recounting a disturbing incident involving a disruptive beggar outside. While a few customers acknowledged the cleanliness of the establishment and pleasant service from some staff, the overall sentiment suggests that significant improvements are needed before patrons can feel confident dining here again.

Last update: 17.01.2026 from: Michael

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★ 3.4 / 5 from 1771 reviews

Was Michael West at Subway a mag?
The staff was excellent at taking my order and the restaurant was clean and well-kept, which was a pleasant change from some other Subway locations I've been to. View all feedback.

What Anonym dislikes about Subway:
My experience at this Subway location was not great. The two ladies working there did not speak English, which made it difficult to communicate with them. They seemed annoyed when we tried to place our order, rolling their eyes and not listening to what we were saying. We asked for a kids' turkey meal, but they initially tried to give us a full-sized sandwich. When we pointed out the mistake, they charged us extra fo... View all feedback.

John, the owner was rude and belligerent when my pickup order was incorrect, both in the portions of veggies and lacking cheese on the sub. He argued with me showing me a receipt, and told me to take it up with corporate until I showed him he was wrong. I asked simply for cheese, he threw out the pickup order and made another one demanding me to sit down or leave. Zero customer service etiquette. I wasn't the one who messed up, trained employees wrong, or was rude. You told me to contact corporate, don't worry, I did. Avoid this location, there's another one within a mile.

We ordered subs and bought pop spent 30.00, the drinks we bought we in a fridge 2 cokes, they dont have the fridge plugged in everything is warm. I asked for a cup with ice and they were going to charge me for it 2.35 for a half cup of ice and nothing to drink horrible customer service. And was tryimg to charge someone to use the bathroom.

The staff was excellent in taking my order and the restaurant was clean and well-maintained, unlike some other Subway locations I have visited.

michael-2424
21.08.2023

The staff was excellent at taking my order and the restaurant was clean and well-kept, which was a pleasant change from some other Subway locations I've been to.

Terrible experience. so incredibly rude and unprofessional I was literally stunned, I wanted a deluxe meatball bomber, but was not sure that I got enough with the other sub I got and so I just got regular subs until I came into register and saw that I had enough for additional meatballs next and then I asked if I could go a few extra meatballs on the side the workers shoot all nastily looks just as good after the end and one of them murmured something about me that sounded like “nextly when I am...” and the rest I did not catch, but literally when I say I felt insecure in this subway I am not even joking. how please they stay away from this place is not worth it! if I could give this place, I would!

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