Mcdonald's - Buda
Mcdonald's
Description
While some McDonald’s branches provide fast, friendly service with fresh, delicious food, others fall short, leaving customers frustrated. Patrons often report long waits, mistaken orders, and a lack of accountability from staff. Unfortunately, experiences vary dramatically; some locations are praised for efficient drive-thrus and attentive service, while others are criticized for cold meals and rude employees. The disparity suggests that management and employee engagement significantly affect customer satisfaction. For those seeking a reliable dining experience, it may be best to explore multiple locations before settling on one.
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Feedback
We just finished picking up our food from the drive-thru. The food was tasty, but the customer service we encountered was lacking. The employee who gave us our food didn't acknowledge my husband's thank you and didn't greet us with a smile or a hello. I think she could benefit from improving her customer service skills and getting more training on how to better serve customers. Note: We have dietary restrictions- Please go easy on seasonings.
I have visited this particular McDonald's multiple times and it is the worst one I have ever been to. The wait for food is long, there is never any ketchup in the bag, and when they ask you to pull up, you end up waiting an additional 15 minutes for your order. The fries are consistently cold and soggy. I do not recommend this location and believe that they are in need of new management.
I am not one to complain. In fact I just left an amazing review for HEB recently.We love another McDonald's but wanted to give this new one a try.There was no one there, so I ordered for my very hungry disabled children.They took my order wrong by forgetting one kids meal. I tried to work with them.The level of rudeness was unbelievable!!They ushered me into the waiting line when I was the first one there the other locations never do that to me. Then served like 4 other cars. I had to go up to the window and be like please give my crying children their food. She said you better just go wait. Then got us our food which was fresh and I hope not tampered with. It was a traumatizing experience.
Drive-threw has friendly service.
They took a long time
Menu
Mcnuggets & Meals
10 Pc. Spicy Chicken Mcnuggets Large$13.8 6 Pc. Spicy Chicken Mcnuggets Meal$9.5 40 Pc. Spicy Chicken Mcnuggets$17.0 6 Pc. Spicy Chicken Mcnuggets$5.0 10 Pc. Spicy Chicken Mcnuggets$7.6Shareables
20 Pc. Spicy Chicken Mcnuggets 2 Medium Fries$17.8
