Chili's Grill - Buda

This was a disappointing experience. I placed a pickup order with just three items, and all three were wrong and looked unappetizing. Several items were missing... read more This was a disappointing experience. I placed a pickup order with just three items, and all three were wrong and looked unappetizing. Several items were missing, and the food quality was poor. What I received didn’t match the online menu at all. What was supposed to be a quick 5-minute trip to Chili's ended up taking over 30 minutes because they struggled with processing my payment and took an unusually long time just to pack the few basic items they initially forgot. Unfortunately, I won’t be coming back.

My boyfriend and I went to Chili’s Grill in Buda on a Friday night around 8:30, hoping to sit in a booth in the bar area since we noticed three empty ones there... read more My boyfriend and I went to Chili’s Grill in Buda on a Friday night around 8:30, hoping to sit in a booth in the bar area since we noticed three empty ones there. We gave our name and were told we’d be called when a booth became available. After waiting for 15 minutes, a second hostess appeared and asked the first hostess why we were still waiting. She responded, then looked our way with a smirk, almost laughing. We had no idea why we were waiting. Five minutes later, we were finally called to sit in the same empty booth we had requested 20 minutes earlier. When we asked why we had to wait, she said there were other parties ahead of us, though we saw no one sitting there during the entire time. It felt like the hostess was playing games with guests. We decided to leave and will never consider returning to this restaurant.

The service was quite disappointing. Our server spent time complaining about other customers, neglected her tables, and it took about 20 minutes for our dessert... read more The service was quite disappointing. Our server spent time complaining about other customers, neglected her tables, and it took about 20 minutes for our dessert to arrive. While she blamed the kitchen for the delay, the restaurant was only half full at the time. Although the dinner itself was pleasant, the chocolate molten cake lacked the chocolate shell topping and had very little molten filling. Additionally, the chips were excessively greasy. I wouldn’t choose to come back to this Chili’s.

Overall, it was a great experience. The food met my expectations, and the waiter and his team did a wonderful job singing happy birthday to my wife! read more Overall, it was a great experience. The food met my expectations, and the waiter and his team did a wonderful job singing happy birthday to my wife!

Employees and management is unorganized. read more Employees and management is unorganized.