Subway - Buchanan
Subway
Description
This highway-side sandwich shop draws mixed reactions: many customers enjoy fast, professional service, fresh sandwiches and convenient app pickup, with easy access near Route 81 and a nearby gas station. Others report shortages, limited bread choices, littered exterior, inconsistent cleanliness (including dirty restrooms) and alleged automatic 15% gratuities without clear consent. Overall, the location is commuter- and traveler-friendly for quick meals, but inconsistent hygiene and billing transparency suggest exercising caution.
Images
Feedback
I would give this place zero stars if I could. I was overcharged for my order, and the owner refused to provide a refund. A 15% tip was automatically added to my bill without my consent. Typically, I leave a 20% tip, so that’s not the issue; it’s the fact that I wasn’t asked if I wanted to leave a tip, nor was I informed that it would be added automatically. I did not authorize this charge on my credit card. The owner even lied to me, claiming I pressed a button to leave a tip, which absolutely did not happen. It feels like the owner is scamming unsuspecting customers. Who knows if the tip even went to the staff? That's why I prefer to tip in cash. I’m unsure if this practice is specific to this location or company-wide. Additionally, the bathroom was filthy. If the bathroom is in such poor condition, I can only imagine the state of the kitchen. I’m done with Subway.
I was pleasantly surprised by how fresh the food was, and the atmosphere of the restaurant is clean and welcoming. The staff has a friendly and positive attitude, and the service is incredibly fast and professional. Overall, a great experience!
Super accessible to the Highway and clean restroom. The sandwich was ordered in advance so was ready at pick up. So good using the subway app. The Cstore in the same parking lot was super sketchy but had gas. We love the reliability and consistency of subway sandwiches no matter where we are traveling.
