Jat' Cafe. - Brussels

Had a really awful experience here a couple of weeks ago. Ordered two bagels and mentioned no nuts (as I have a life threatening nut allergy) on both of them. The server did not understand, so I showed them my allergy card which explains in great detail about my allergy and how to prepare my dish and how my allergy affects me in French. She gave me a thumbs up, so I took this as a confirmation that she understood. When the food arrived, I still felt a bit uneasy and my partner opened his bagel to find pine nuts inside. Whilst he is not allergic, he does not eat any nuts products due to the possibility of cross contamination to myself. We decided to ask for a refund as we were not happy that they were both safe to eat. The server didn't really understand this and they started to make two new bagels minus the pine nuts. Whilst I appreciate they offered to make new food for us, at this point my anxiety was through the roof as I thought I had made it very clear with my allergy card that there were to be no nuts in either bagels. I begrudgingly ate the second bagel out of politeness. However I think if you are serving/making food, you should train all your staff in basic allergy awareness as the last thing I would want is for someone to accidentally eat something after they had been told it would be made specifically catered to their allergy requirements. As this could cost them their life!

The café was an oasis of calm, staffed by delightful individuals who generously offered multiple recommendations. I would like to express my profound gratitude to them for taking the time to engage in conversation, and for sharing their insights with us as visitors to the city. In addition, they provide a complimentary artistic map, a charming touch that further enhances their unique appeal.

The food was good, awesome service and excellent evening atmosphere has been witnessed Recommended by Numm!

It was a nice experience. Staff is great, relaxed and friendly. Eating in was quite expensive compared to a take out. Music a little loud but in general a nice late lunch. Muffins are great. The bagel selection could be bigger but they were still lovely and filling. Would recommend and go again!

Loved this place and the service was great. The one star is for the audacity of charging 1€ extra for having plant-based milk instead of cow milk in your coffee. It’s 2023, nowhere is this an acceptable surcharge. I was gonna do 2 stars but the more I think about it the less sense it makes and the more enraged I get.