Basil Thai - Brunswick

The service here was one of the best, thanks for maintaining that through staffing shortages. We had the emperor sushi sashimi platter and pad thai. The sushi p... read more The service here was one of the best, thanks for maintaining that through staffing shortages. We had the emperor sushi sashimi platter and pad thai. The sushi platter was visually striking and it comes with salad and the most watered down miso soup. Thesashimi was fresh but verrrry thinly cut. We got the dragon and spider roll and they were just ok. The tuna tataki was also justok. The pad Thai was fine. Our waiter was very attentive and active, even though he seemed like the resident bartender, and Isaw other servers just standing around. He even got out hot sake to the perfect HOT temp.

This place was fantastic! We went for Sunday lunch, and the food was great! I ordered the steak hibachi, and the steak was tender and flavorful. The service was... read more This place was fantastic! We went for Sunday lunch, and the food was great! I ordered the steak hibachi, and the steak was tender and flavorful. The service was excellent, and the restaurant is beautiful. We will definitely be back! Oh, and priceswere super fair!

Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Spicy Tuna Roll, Tuna Parking space: Somewhat d... read more Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Spicy Tuna Roll, Tuna Parking space: Somewhat difficult to find parking Parking options: Free of charge street parking

Great hibachi steak! Service: Dine in Food: 5 Service: 5 Atmosphere: 5 read more Great hibachi steak! Service: Dine in Food: 5 Service: 5 Atmosphere: 5

After several days of cooking at home, we ordered delivery from Basil Thai through DoorDash. Despite paying premium delivery fees and including a driver tip wit... read more After several days of cooking at home, we ordered delivery from Basil Thai through DoorDash. Despite paying premium delivery fees and including a driver tip with our order, we received only 2 of our 5 ordered dishes. My attempts to contact the delivery driver via text went unanswered. When I called Basil Thai, they informed me our complete order was still awaiting pickup. After being placed on hold, the staff member and manager insisted this was solely a DoorDash issue and refused to take any responsibility or arrange delivery. When I pointed out that DoorDash couldn't have picked up an order without the restaurant's release, the manager remained dismissive and repeatedly told me to contact DoorDash instead. As a business owner myself, I find this level of customer service unacceptable. While I rarely leave negative reviews, the restaurant's complete unwillingness to help resolve the situation or take any ownership of the problem leaves me no choice. I gave them multiple opportunities to address the issue, but their dismissive attitude and lack of customer care means they've lost my business permanently.