Omsins - Broxbourne

We went out on a Saturday night to celebrate multiple birthdays with a group of friends. We have visited this restaurant many times before and always enjoyed ou... read more We went out on a Saturday night to celebrate multiple birthdays with a group of friends. We have visited this restaurant many times before and always enjoyed ourselves. However, this time the service was disappointing. Our waitress was very busy and apologetic for the delays, but the service just got worse throughout the evening. Some of the starters were cold and one was inedible. When my friend ordered a spicy curry, the waitress questioned her choice jokingly, which was not appreciated. There were mistakes with the orders, including my husband receiving the wrong dish. When my friend ordered a tofu and vegetable curry, it came with no vegetables, only a pot of curried vegetables with overcooked potato. Despite finding a bone in my chicken, we didn't complain when asked how the meal was. The waitresses cleared our plates while some of us were still eating and took our water glasses before we had finished. We also observed unprofessional behavior from the kitchen staff and management. The final disappointment was the bill, which included a £21 service charge on top of the £200 total. We refused to pay the service charge and agreed to split the bill at £35 per person. This confused the waitress, who then brought the manager over to question us. We felt mortified and uncomfortable during the interaction. Despite our explanation that we were not happy with the service charge, the manager was confrontational. This experience ruined our evening and we have decided not to return to this restaurant in the future.

I would never return to this restaurant. They serve terrible, cheap wine for £18 a bottle and all the chicken dishes I tried were stringy. read more I would never return to this restaurant. They serve terrible, cheap wine for £18 a bottle and all the chicken dishes I tried were stringy.

Changed names and management I feel which was really poor. We attended on Saturday evening and despite having a booking for 7:30pm it took over 1 hour for the s... read more Changed names and management I feel which was really poor. We attended on Saturday evening and despite having a booking for 7:30pm it took over 1 hour for the starters to arrive which the satay chicken was small portions, dry and cold, but not wanting to make a fuss we continued. The main food was then another hour later and we were given another tables food even thiugh they came in after us. We then received an apology and told the remainder of the food was coming out. It was carnage with microwaved hot dishes and Luke warm food, when I declined extra pad Thai as compensation we were screamed at by one of the staff, the Manageress has no control of her staff and offered no compensation for the issues and delays we had just agreed to remove the service charge which is not obligatory anyway. The restaurant was too busy for a Saturday ugly and not able to cope with both floors being busy, the staff are very young and inexperienced, or unable to understand English. Despite visiting many times, we will not be back and would not recommend.

My husband and I both had the two course lunch. Very authentic. Excellent tom yam, pad thai and green thai curry. Very good value and super friendly service. Th... read more My husband and I both had the two course lunch. Very authentic. Excellent tom yam, pad thai and green thai curry. Very good value and super friendly service. Thank you- we'll be back!

We came here as a party of four for dinner. The service was really good, attentive and friendly. Food was excellent for all of us and arrived in good time. Pric... read more We came here as a party of four for dinner. The service was really good, attentive and friendly. Food was excellent for all of us and arrived in good time. Prices are reasonable and all were impressed with the food and service.