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I placed an online order earlier on the day, paid and order went through. Order pick up was for 7:30 pm, called three times around 6 pm and no answer, I thought they would be busy. Waited for the pick up time, showed up and they had a note that they had closed for the day. If my order wasn't going to be made, a call wouldn't have hurt, an email or order cancelation, that way I wouldn't have made the drive all the way here

Excellent customer service and all the delicious cakes and beautiful decoration

Excellent cake decoration and taste. Staff is very friendly and does its best to provide what we ask for. I’m so happy I found this place.

We recently ordered a cake for my daughter's 15th birthday. While the flavor and overall quality of the cake were subpar, we were disappointed with the presentation. The color of the flowers on the cake appeared rushed and poorly done, which was particularly disheartening as this cake was intended for a special celebration. Despite our concerns, we felt compelled to proceed with the purchase due to time constraints. However, what truly left us disheartened was the response from the point of contact. Even after expressing our disappointment, we were met with an implication that the error was ours for not speaking up earlier. As a customer, I believe it's important to share both positive and negative experiences. While the cake itself was averageat best, the lack of attention to detail and the dismissive response to our concerns left a lasting impression. I hope this feedback can serve as an opportunity for improvement and help future customers make informed decisions. We appreciate the effort that goes into creating these special treats, and we hope that our experience can contribute to a better overall service for all customers.

The cakes here are delicious and beautiful!! D’Event made my wedding cake and I loved it so much I hired them to custom make my baby shower cake, which came out just as amazing! They delivered it early the day of the baby shower, which I really appreciated a lot. My only complaint is that an employee named Danielle is extremely rude. During the course of ordering my custom cake, I was given her number to communicate and coordinate everything. She ignored me, lied about trying to call me, and had a horrible attitude. But honestly, I was so happy with the cake and delivery that dealing with Danielle was worth it. I will order from D’Event for any future events!! Update: taking off one more star for the staff and owner being super difficult ONCE AGAIN when my husband was trying to order me a cake for my birthday. And this time, the cake wasn’t that good. Honestly, I’m rethinking my decision that dealing with the people who work here is worth it for the cake.