Wingstop - Brookhaven

I had a disappointing experience at the Brookhaven location. The level of professionalism among some staff members was lacking, and both the bone-in and boneles... read more I had a disappointing experience at the Brookhaven location. The level of professionalism among some staff members was lacking, and both the bone-in and boneless wings were overcooked and too hard. I work nearby, which is why I chose this location, but I usually prefer the Camp Creek location, which consistently performs better. Rick Ross, I hope you can speak to the management and staff about improving their service. I genuinely want to support local businesses, but this experience was not up to par.

I placed my order and was told it would only take five minutes. Ten minutes later, my 13-year-old daughter informed me she needed to use the restroom. I told he... read more I placed my order and was told it would only take five minutes. Ten minutes later, my 13-year-old daughter informed me she needed to use the restroom. I told her there was one inside. When she went in, she was immediately told by a man (who didn’t wear a name tag) that the restroom was closed. She came back to tell me and returned to the car. I approached the man to confirm whether the restroom was closed or out of order, as there were no signs indicating anything. He reacted defensively and raised his voice, insisting, “IT'S CLOSED.” I asked him what time it closed, and he snapped, “WHEN I SAY IT'S CLOSED, I'M THE OWNER.” I explained that my daughter had an emergency, and his response, still in a confrontational tone, was, “WELL IF YOUR DAUGHTER DIDN'T COME IN HERE WITH AN ATTITUDE AND TRY TO WALK AROUND ME LIKE I’M JUST A WORKER, I WOULD HAVE LET HER USE IT.” I shot him a disapproving glance and sat down to wait for my order, which took another five minutes. Once my order was ready, I started reconsidering the whole interaction. On my way to my car, I decided that if this was the owner, I wouldn’t be spending my money there. I turned on my sound recorder and went back inside, where he greeted me again with the same irritated demeanor. I asked for a refund. He processed it and abruptly tossed my bag into the garbage can. He only told me to tap my card without asking for my receipt or informing me of the refund amount. I asked how much my refund would be to ensure it was correct. After he confirmed the amount, I tapped my card. Then he instructed me to tap it again without any explanation. When I questioned why, he replied, with the same unpleasant attitude, that it hadn't gone through the first time. I let him know he had a terrible attitude, to which he dismissively said, “You’re just mad that your daughter came in here with an attitude, and I wouldn’t let her use the restroom.” I told him that wasn’t the only reason I felt this way. He made a few more snarky remarks as I thanked him (and I regret remaining polite after being treated so poorly) while he handed me the refund receipt. I will never return to this location, and I hope this man is truly the owner, because if not, he’s certainly driving the business into the ground. PLEASE DO NOT CONTACT ME OFFERING FOOD OR COUPONS. I WILL NOT EDIT MY REVIEW.

Describing this experience as unprofessional would be an understatement. I decided to give this location a second chance, but I doubt I will return. The manager... read more Describing this experience as unprofessional would be an understatement. I decided to give this location a second chance, but I doubt I will return. The manager with long dreadlocks was quite rude when I asked him a simple question. I waited for them to finish counting the register, but eventually left because it just isn't worth spending money on such entitled fast-food staff.

I called in an order and it literally took them 45 min to give it to me. Do not call in an order! Seems like every person who came in after me got their food be... read more I called in an order and it literally took them 45 min to give it to me. Do not call in an order! Seems like every person who came in after me got their food before me. It's quite ridiculous to wait 45 min for wings. I could've made them at home for what I just had to endure. I'll def be going to a different location from now on.

The lady at the storefront was very pleasant and friendly, despite being the only one cooking and handling the register. As more people came in, I expected her... read more The lady at the storefront was very pleasant and friendly, despite being the only one cooking and handling the register. As more people came in, I expected her to become a little overwhelmed or stressed, but she maintained a good attitude. Food was good, too!