Metate - BRONX

The food at this restaurant is excellent, and the drinks are top-notch. The service provided by the staff is efficient and friendly. The waitress in the morning... read more The food at this restaurant is excellent, and the drinks are top-notch. The service provided by the staff is efficient and friendly. The waitress in the morning is outstanding and provides great service. This place is also child-friendly, making it a good choice for families.

This spot is so good!Jorge and Nate are absolutely amazing, they are so sweet and attentive. I absolutely love both of them ? ! The chicken tacos are to die for... read more This spot is so good!Jorge and Nate are absolutely amazing, they are so sweet and attentive. I absolutely love both of them ? ! The chicken tacos are to die forrrr!

We love Nat and Jorge! They are patient kinda and the lobster bisque soooo gooood. read more We love Nat and Jorge! They are patient kinda and the lobster bisque soooo gooood.

I live close by and have eaten at this restaurant over a dozen times. Recently, I ordered takeout—two beef fajita meals—and enjoyed a margarita while I waited,... read more I live close by and have eaten at this restaurant over a dozen times. Recently, I ordered takeout—two beef fajita meals—and enjoyed a margarita while I waited, for a total of about $60. I asked for some cheese for the fajitas and was told it would cost $2.50, and there was an additional $5 charge for three extra tortillas (each meal already includes three). I paid for the extras, but I mentioned that I felt this wasn't the best approach to customer service. The food is decent, especially since it's the nearest Mexican restaurant. I understand that they've faced difficulties during the pandemic, but if I'm spending around $500 a year here, I would hope for a bit more generosity, like throwing in the cheese and a few extra tortillas. It feels like my business isn't appreciated, so I think I will go elsewhere in the future.

I had a very disappointing experience with this restaurant tonight. I checked their menu online through Seamless and decided to call in my order for pickup to a... read more I had a very disappointing experience with this restaurant tonight. I checked their menu online through Seamless and decided to call in my order for pickup to avoid delivery fees. When I got home, I realized that my order was not what I expected. Admittedly, I should have checked it before leaving the restaurant, but who really does that? Upon opening my order at home, I discovered that one item was missing a key ingredient, and the tacos, which the Seamless menu clearly stated would come with rice and beans, did not include them. I called the restaurant to voice my concerns, and the person on the phone informed me that tacos no longer include rice and beans, and that they are currently working on updating the online menu. They offered to remake the missing item correctly and said I could either pick it up or have it delivered. While I appreciated the offer to correct the mistake, this left me with two options: go back out or wait an uncertain amount of time for delivery. Understandably, I was frustrated by the inconvenience, so I asked if they could include the rice and beans to make up for the errors, but the answer was no. At this point, I decided to return the food and ask for a refund, especially since it was quite pricey—$18 for three simple tacos! I understand that inflation affects prices, and I appreciate the hard work that restaurants put in, but $6 per taco feels excessive. Throughout this ordeal, the staff member I spoke to never apologized for the mistake or the trouble I experienced, and he was rather rude as well. Needless to say, I won’t be returning. Frida's Tacos are much better and more affordable. I suggest going there instead.