Kfc - Bromsgrove

The staff are always friendly at this restaurant but sadly whenever I go to KFC Bromsgrove there always seems to be some issue going on. So far this has been long queues when no food is ready or they can’t keep up, no orange juice in stock, dirty tables/floor in seating areas and on our last visit the coffee machine wasn’t working. I don’t want to mention any names but other McRestaurants in the area don’t seem to have these issues!

Popped into this kfc at 7:37pm on Friday 7th Feb 2019 for an icecream. Little did I know I had to wait atleast 20 minutes for a small icecream (bear in mind there were a total of 5 customers in the restaurant. Everyone that had ordered after me recieved their food before me so as you can imagine I was appauled by the service, what kind of ‘fast food’ is that? Making me wait such a long time they then handed me a toffee icecream when I’d ordered chocolate, to which I had to correct them.I cannot express how disgusting I am by the service. Slow, absolutely careless and unapologetic. All the terrible tripadvisor reviews speak for themselves. Do not visit KFC Bromsgrove!

My partner, child and I bought a triple bucket via the drive thru. We we told at the pay window that the chicken would be an extra ten minutes. So we pull up to a bay and after 20 minutes they bring our food. We get home and realise that they have forgotten the pop corn chicken and bbq sauce we had asked for. We also noticed that the fries were more like chips. Drove back and took the food in. They said that they don 't do fries anymore despite the menus saying otherwise, they picked up a box of popcorn chicken off the hot tray which I can only assume were the ones they were meant to put in Our bag to begin with and gave us a couple of bbq dips. The girl that I spoke to didn 't even apologise for the **** up. Anyway, got home and now our food was luke warm. The bucket chicken was dry and stodgy. The chips or fries as they call them wer soggy and floppy. We bought a wrap which was only filled half way. The spicey chicken wings were about 80% batter 15% bone and 5% chicken. Over all considering the price you are paying for chicken £28 in this case), I am disgusted. The only enjoyable part was the sauce and Pepsi. So to sum up, please don 't waste your time or money going to bromsgrove KFC. It 's an embarrassment. Not even my child would eat it and she eats anything.

Used the drive through at this KFC, staff taking the order were lovely, no issue in that sense. Drove home with my 10 piece bucket, first piece out looked like someone had taken a bite out of it then refried it.... was not impressed. I'm fairly sure I was just unlucky and had a poor excuse for a chicken drumstick, but was too far away from the location to return to complain.

A complete hole of a place, dirty, uninviting. Demolish it with the rats! Because they must love this place. So my summary close it down!!