Yo! Sushi - BROMLEY

Very disappointing visit. Salmon was sliced extremely thinly on nigiri, sashimi either chunky or too thin and didn’t taste very fresh. Rolls had much more rice... read more Very disappointing visit. Salmon was sliced extremely thinly on nigiri, sashimi either chunky or too thin and didn’t taste very fresh. Rolls had much more rice than filling. Just not good quality anymore. Service was the real disappointment however honestly I left feeling conned in two ways. 1. I asked to order the Salmon selection plate, which is an £8.25 plate, which didn’t appear on the QR code menu but did on the menu card we had been given. I was told if it’s not on the app then they don’t have it. However the sushi sharing platter for 2 WAS available and contains exactly the same items, but double the quantity. However the platter is £2.50 more expensive. This was not acknowledged for the con that it is, just a shrug. We ordered the sharing platter anyway (still a better deal than individual items), only to find that 5 mins after our platter arrived, the original plate I wanted started coming around on the belt! So it was completely dishonest and I was bare-faced cheated out of £2.50. 2. Given the food quality we didn’t order much more and made moves to leave. Once we finally got some attention, I was not given or even shown the bill, only the total. It was only after leaving the restaurant (having asked for a receipt) that I realised that a 10% service charge had been added to the bill without my knowledge. Given point 1, I had no intention of paying one. Another £2.50 or so. I always used to love going to Yo! Sushi, and went many times to the one at Waterloo and in Soho in addition to the one. But clearly the company has decided to cut back on quality and that really does spell the end for their business. Sushi is supposed to be a quality product, and prices are high. But prices can only be justified if they come with high quality. And one or two smiles and a smidgen of service and ethics along the way should also be expected. Worst sushi experience ever. Will not return. Itsu or Wasabi takeaway boxes are far superior!

Staff needs to pay more attention to their role. 1.The seating area given to us not clean properly. Had to ask a member of staff to do so. 2. Had to wait long f... read more Staff needs to pay more attention to their role. 1.The seating area given to us not clean properly. Had to ask a member of staff to do so. 2. Had to wait long for sushi condiments!! 3. Food was nice, thanks to the kitchen staff. 4. Few of front of staff specifically the one who was on beverages needs training on customer service.

I went to this restaurant a few years ago and it was fantastic. Unfortunately, when I decided to treat a relative to lunch there today, it was a big mistake. We... read more I went to this restaurant a few years ago and it was fantastic. Unfortunately, when I decided to treat a relative to lunch there today, it was a big mistake. We were seated right in front of the kitchen, facing it, and it was not an attractive sight at all; there should definitely be a screen to block it from view. The food on the belt was disappointingly limited in variety, so we opted to order three additional items from the menu. The problem was that we had to do this by scanning a QR code with our phone (so if you don't have a phone, don't eat there). Even though the server was standing next to me, I couldn't ask for anything and had to use the not very user-friendly app. For example, I wanted to order two portions of fried prawns, but the app only gave me the option of one or three portions! The food we ordered was nothing special; the fries that seemed interesting on the menu turned out to be just ordinary fries covered in unpleasantly gooey mayonnaise! The bill came to over £63 for a mediocre amount of below-average food, one beer, and a Diet Coke. It was an awful experience and I definitely won't be going back.

Nice lunch with kids, as we have had several times, very helpful staff, great and very quick service read more Nice lunch with kids, as we have had several times, very helpful staff, great and very quick service

Our visit to this restaurant was extremely disappointing. It took a long time for the waiter to finally acknowledge us, and there was no apology for the delay i... read more Our visit to this restaurant was extremely disappointing. It took a long time for the waiter to finally acknowledge us, and there was no apology for the delay in seating us, even though the restaurant wasn't crowded. It took 20 minutes for us to receive tap water, and our five small plates took nearly an hour to come out. Although the food was tasty, the portions were very small and seemed hastily prepared. (You can view a sample of the menu and the actual dish we received in the photo).