Arby's - Broken Arrow

After a few more minutes, the new customer finally called out, “Are you guys not taking orders?” The manager turned around and said, “No, we are not taking any... read more After a few more minutes, the new customer finally called out, “Are you guys not taking orders?” The manager turned around and said, “No, we are not taking any more orders.” It was only 7 PM on a Saturday night, and she refused to take our orders while continuing to serve customers in the drive-thru. I finally spoke up and explained that I had been waiting for a while. I asked why she didn’t inform us sooner if they weren’t taking orders. She replied that they were backed up and couldn’t take more orders. I looked at their order screen, which showed only three orders, yet I could hear someone placing an order through the drive-thru. I couldn’t believe she was refusing to serve me. I was furious and left. My husband called the Arby’s right after and asked why they declined to take my order. The manager told him that if I had waited just a minute, she would have taken my order. How was I supposed to know to wait when she explicitly stated they were no longer taking orders? If she could have taken my order, she should have said, “If you wait a minute, I’ll take your order.” While my husband was still trying to get clarification, she hung up the phone.

Went there around 1pm today and ordered a regular roast beef and French dip meal and all were cold. Even the fries. Happens every time at this location and you’... read more Went there around 1pm today and ordered a regular roast beef and French dip meal and all were cold. Even the fries. Happens every time at this location and you’d think we’d learn by now. This location sucks.

Says they close at 6pm, Christmas Eve but I went and they closed early apparently at 5pm. I guess McDonald's gets my business feeding a house full of people. Go... read more Says they close at 6pm, Christmas Eve but I went and they closed early apparently at 5pm. I guess McDonald's gets my business feeding a house full of people. Good job Arby's ??

From pulling into the drive-through to getting my food was about 10 minutes and that's with five cars in front of me. The food came out hot and the customer ser... read more From pulling into the drive-through to getting my food was about 10 minutes and that's with five cars in front of me. The food came out hot and the customer service was extremely nice. My wife and I come to this location frequently when eating Arby's because the service is usually great and it's quick. Never had an issue here and the food is always on point.

Always great with smiles served me meat mountain read more Always great with smiles served me meat mountain