Dunkin' - Broad Channel

Yesterday night, Wednesday Jan11 2023, at 9.40 i stopped in front of this branch, the doors are locked, and the workers are sitting on chairs, playing on their phones. When I indicated to them whether the shop was closed or not, they jumped towards the kitchen. I turned towards the side window looking for answer, i saw the workers from the side, but when they saw me they hid!! 10 minutes of knocking on the window, with two other customers. A lady and a young man want to buy coffee. After 10 min … – show

Usually my order is spot on every morning then out of no where the coffee was brewed different. It was very strong. If I wanted strong coffee I would go to Starbucks. Also I order wake up wrap. Egg and American cheese. Again, without saying anything they put some other cheese that to me looked like and tasted like mozzarella. That's not what I ordered and to just change it without saying anything is not professional. A few workers are good while most are not.

A nice place to get a quick coffee and a donut on your free time.

I'm just disappointed with Dunkin in general as a company. The Mobile order option is convenient yet the orders are not always correct. For example today I ordered a large cold foam cold brew and received a small with idk what inside. I couldn't even drink it was so sweet. I also ordered an avocado sandwich which was missing the avocado. I'm not mad because people do make mistakes but I'm upset because all Dunkin's have this no refund policy. There have been multiple times I order something and … – show

They never have enough people working in the morning. They don't answer at the drive through mic so you have to go to the window. Very slow..