Ayada - Broad Channel

I haven’t even had a chance to try my food but the service has definitely put a bad taste in my mouth already. I came here after a long day and was very excited because pad Thai is one of my favorite dishes. But at least three different employees came to the podium while I waited at the outside tables of the restaurant. None of them wanted to tell me that my food was ready and literally sitting on the shelf. I made eye contact many times with the main guy at the podium but never got any signal that my food was waiting. This is the type of service that’s making people angry about giving tips because it should be earned and I have not problem giving it but it definitely wasn’t earned today.

I liked this restaurant until last time the server put in 20% after tax tip on my bill without my consent. We had only two people eating, and the whole diner took less than an hour. I don’t like the feeling of server putting in tips themselves and forcing me to pay for it.

Ayada, located within Chelsea Market, is SO good! The Veggie Spring Rolls and Basil Fried Rice are a couple of my favorite dishes. The cocktails are really great, too!! The atmosphere is really nice and the staff are kind efficient. This is a great spot to stop at if you're in Chelsea!

Amazing place. If I could give it 10 stars I would. Never crowded. Never a wait. There’s two locations in Chelsea market. We are talking about the larger one next to the stairs, it sits back a bit. The first time we went in on a THURSDAY and I got the papaya salad with shrimp and chicken satay. Both super delicious. My other half got the Pad Thai and it was THE ABSOLUTE best we’ve ever had, to die for. Our waiter must have been Phu. Service was amazing.A month later….. in New York City…. Phu comes to our table and says, “Hi guys welcome back.” We said thank you. I said, I’ll have the papaya salad and he immediately said, “Nice, would you like the chicken satay again this time??” I was shocked and so impressed. My other half got the beef as he needed some major protein after a really good workout and then Phu asked him “would you like a bottle of sparkling water again?” Now we’re floored and tell him wow we’re so impressed. He then smiled so humbly and almost laughing said, “yeah and it was a Thursday the last time you came in too.” The man is a genius. The food amazing. The space chill, upbeat and sooo inviting for all walks of life. We’ve gone in boojie and we’ve gone in after biking in Central Park for 4 hours in gym clothes. I can’t recommend this place enough. Thank you, Phu and the amazing team at Ayada. Def solidified as one of our favorite spots in NYC. PS, the beef was super tasty. ??????

Here I am sharing the experience during our food tour. We had the worst experience of not having the proper food but was asked to tip very properly. We were not even provided with any of the sides for the ordered food and you need to ask them. You will be treated well if you are ordering more. One of the customers near our table were questioned whether they are going to order anymore, when they said NO immediately the person who served brought the cheque to them.You will be treated well until you make the cheque. They will always be ready to keep you out for which they stay near you and once you are in they look at you whether if you are there ordered already and then only you will be served with water. We explored many foods in New York and this is one of the worst experiences we had.The other shops we explored in Chelsea Market didn’t have the mandatory tip though their services were too good. But here you will be treated good or bad based on the food you order which was totally disappointing. The customers next to our table have ordered less and seeing their experience we didn’t have the thought of ordering any more. You have many best restaurants with better serving in Chelsea Market, NY and in the cities but would highly not recommend this to anyone. Please don’t visit the restaurant. Never had such a worst experience anywhere and got to learn that we should check in the reviews for the tipping as well. We were in NY for 5 days this is the worst ever experience I had and wanted to share with.Thank you!!