Subway - Branford
Subway
Description
This Subway location offers a mixed experience. While some visitors praise the welcoming atmosphere, clean restrooms, and generous portions, many report serious issues with customer service, including rude and inattentive staff. Complaints highlight inaccurate online menus, frequent order errors, and confusing or inconsistent business hours that have led to canceled orders. Parking is generally easy, but inconsistent service and communication mar the overall experience. Prospective customers may enjoy the food but should temper expectations regarding staff professionalism and reliability.
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Feedback
I drove to this Subway location to pick up an Uber Eats order. Upon my arrival, I noticed all the lights were on and cash was sitting in the tip jar on the counter next to a sign indicating that the restaurant's hours stated they were open until 9 PM on Sundays. However, when I got there at 8:45 PM, there were no employees in sight. I called the restaurant's phone number, and a man answered. I informed him that I was there to pick up an order, but he insisted they were closed. I pointed out that it was only 8:50 PM, not 9 PM yet, but he continued to repeat that they were closed and abruptly hung up on me. I had to cancel the customer's order because the Subway employee had chosen to close early for no clear reason. The customer mentioned that I was the third Uber Eats driver who had tried to pick up their order, and each time, there were no employees available at the counter.
This is the worst subway in the country!!!! It’s 7:40pm on a Monday night and they say it’s closed because of traffic on the highway. The owner of this subway should be stripped of his franchise and all employees fired. You should be blessed to be open on a highway rest stop. Instead your employees treat it like playground for losers do something about it already!! Been like this for years now!
I submitted a order to pick up in a Holliday trough the Subway app and subway app had no updated the information. Somebody that didn’t gave the name called me to let me know that they was closed already and the money could be return next day by Supervisor. Supervisor is really irresponsible that 4 days after this happened, the money isn’t back to the card yet and never called us. I called they never answer. I’m not closed ti be there anytime
7-7-23 order thru the app using code FLBOGO as I did to get buy one get one both northbound southbound. I was southbound he said they don't do the combo which I ordered they're out of Cheese herb bread. Contacting distract Mngr bet both R lies!Closing 8:30 is too early a rest area....
FAQ
More information
QR-Code for the menu
